Status: Resolved
Update - 28-Apr-2025: We have added an additional server instance to better manage and balance the load and it is being monitored.
Description: Publishing of VCL files from TBC through WorksManager to field devices is delayed
Scenario: There is a delay when user publishes a VCL design file from TBC to WorksManager. WorksManager displays the design, however it remains in 'In progress' status, and one of these messages appear on hovering - "Oops. There is a delay in sending your designs to the devices. Hang on..." or "Design conversion in progress. Please wait while design files are converted.". The design gets eventually published to field devices after a few minutes, and status changes to 'Success' in WorksManager.
The team is investigating the issue, and we will keep you posted.