Status: Complete
[Update Jun 30, 4 AM GMT]: This issue is now resolved.
[Update Jun 23, 12.30 PM GMT]: The pending jobs are completed. We are monitoring the system now.
[Update Jun 23, 11 AM GMT]: The team tried a fix, and the #designs in pending status have reduced from 700 to 70. However, initial monitoring reveals the system is still unstable, and not restored to normalcy. And the team is looking for a better fix.
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Incident description: Designs published from Trimble Business Center or WorksManager don’t reach the field devices. The WorksManager designs page displays amber icons against the designs indicating a delay. There are >700 designs in pending status.
Cause: One of the underlying services serving this functionality has an issue, and is broken. Yet to identify the root cause.
Fix: The team is looking into it. Cause/ fix analysis is in progress.
Incident reported: Jun 22, 3:19 PM GMT