Status: Resolved
Project Map displays all devices as gray icons. ‘Last reported’ values in the account > devices page do not refresh.
Update: July 17, 11:30 AM UTC
The new messages are getting procesed successfully, as expected. Account > devices page show refreshed values.
Update: July 17, 8:30 AM UTC
The team has a given a quick fix, and the messages are getting processed now. The team is still investigating on the root cause of the issue.
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Cause: WorksManager system is not processing the incoming location/ status messages from the devices. The team is investigating the issue.
Incident reported: Jul 14, 9 PM UTC