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Announcements List

  • IBSS - Service Disruption

    By: Madhavan B Madhavan B , 12 days ago

    Dear WorksManager Users,

    Status: Completed

    Update - 2:35 PM UTC

    The IBSS service resuming normal operations at this time.

    Incident - 1:50 PM UTC

    We are observing an issue in IBSS V2 that is causing intermittent disconnections for clients and bases. Our team is actively investigating the matter.

    We will provide updates as more information becomes available.

    We apologize for any inconvenience this may cause and appreciate your continued patience.

  • Update on 'Self Invite’ Feature Unavailable

    By: Abitha Lakshmi Abitha Lakshmi , 12 days ago
    Dear Worksmanager Users,
    Please note the following update on the 'Self invite' feature unavailability.

    Issue & Impact : The "Self Invite" feature, which allows users to add themselves to a project, is currently non-functional for many projects.
     
    Reason for the Issue : This is also a result of the Connect integration. The Connect platform does not natively support the "self-invite" concept/workflow causing the feature to break during the integration process.
     
    Details of Partial Fix Implemented : The team has successfully restored this functionality for older projects.
    • Current Status : Self-invite is working for all projects created before the Pro launch (as an easy guideline, December 2025). These projects have been routed to the older system where the feature remains active.
    What’s Pending
    • New Projects : The issue remains unresolved for any new projects created post-Pro launch. The team is working to restore this capability for these newer projects.
     
    Workaround (Until Full Fix) : For new projects where self-invite is unavailable:
    • Peer Invitation : A user cannot invite themselves. Instead, an existing member of the project (e.g., the project creator or another project manager) must manually invite the user to the project.

  • Update on ‘Create Project’ Failures for Dealers

    By: Abitha Lakshmi Abitha Lakshmi , 12 days ago

    Dear WorksManager Users,

    Please note the following update regarding the ‘Create Project’ Failures for Dealers

    Issue & Impact : Dealers managing a large volume of customer accounts are currently unable to create new projects in Works Manager.
    • Scope : This issue specifically affects dealers who support more than 100 to 150 customer accounts. It is estimated to affect approximately 20 dealers globally.
    • Customer Impact : Standard customers who only have access to their own accounts should not be affected and should be able to create projects normally. If a customer reports this issue, it is considered an anomaly and should be raised as a specific support case.
     
    The reason for the issue stems from the recent integration with Connect.
    • Technical Root Cause : When a project is created in Works Manager, a corresponding project is created in Connect. Dealers often have "member" status in hundreds of different customer accounts. The Connect API currently cannot handle the load generated when a single user is associated with such a high volume of accounts (e.g., 200–400 accounts), causing the "create project" action to fail.
     
    Details of Partial Fix Implemented : The team has worked with the Trimble Connect team to implement initial optimizations.
    • Current Status : The system has been optimized to handle dealers with up to approximately 100–150 customer accounts. Dealers below this threshold should now be able to create projects without error.
     
    What’s Pending:
     
    Full API Fix : The Connect team is actively working on a solution to handle higher loads for dealers with >150 accounts. This fix is expected to take at least a couple of weeks.
     
    Workaround (Until Full Fix) : Until the API load issue is resolved, dealers exceeding the account limit have two options:
    • Customer Action : The customer can create the project themselves, after which the dealer can be added to it.
    • Dealer Action : Dealers can create alternate email IDs to split their load. For example, one alternate email can be created, added to the customer account, and used up until 100 such customer accounts, and a second email can be used for the next 100. This keeps the account association count below the failure threshold.

  • Scheduled maintenance activity on 15th FEB

    By: Madhavan B Madhavan B , 14 days ago

    Dear WorksManager Users,

    Please note that we have a scheduled maintenance activity taking place from Sun Feb 15, 2026 7:00 AM – 11:30 AM UTC

    During this period IBSS may experience brief service interruptions.

    No action is required on your part. Services will automatically resume once the maintenance is complete.

    Thank you for your cooperation.

  • Project Creation Constraint

    By: Madhavan B Madhavan B , 18 days ago

    Dear WorksManager Users,

    Update (09-02-26) - The issue affecting users associated with a large number of accounts while creating new projects has been resolved partially. Dealers/Customers having more licences (than 150+) may still encounter issues which we are working with the horizontal team

    (06-02-26) - Users who are associated with a large number of accounts may currently experience an issue when attempting to create new projects. 

    The root cause is identified and and the fix is in progress.

    We appreciate your patience and will provide updates as they become available.

  • Self-Invite Availability

    By: Madhavan B Madhavan B , 19 days ago

    Dear WorksManager Users,

    Please note the following update regarding the Self-Invite option:

    If a project is linked to Trimble Connect, the Self-Invite option will not be available.

    If a project is not linked to Trimble Connect (WorksManager projects), the Self-Invite option will be available.

    This change helps ensure consistent project access management.

  • Scheduled maintenance activity on Sunday, 25th January

    By: Venkatesh Sampath Venkatesh Sampath , one month ago

    Status: Completed

    Dear WorksManager Users,

    The Trimble cloud platform team is scheduled to perform a maintenance activity on Sunday, January 25, 2026, from 11:30 AM to 3:30 PM UTC. This activity is expected to impact a few WorksManager features including adding device, and a few functionalities in the field software including Earthworks cloud communication.

    No action is required on your part. Services will automatically resume once the maintenance is complete.

    Thank you for your cooperation.

  • Happy Holidays

    By: Cornelia Schmitz Cornelia Schmitz , 2 months ago

  • IBSS - Service Disruption

    By: Madhavan B Madhavan B , 2 months ago

    Dear WorksMaanger Users,

    Status: Resolved

    Update - 22:06 PM UTC

    The IBSS service has fully recovered and is operating as expected.

    Update - 9:41 PM UTC

    The IBSS service resuming normal operations at this time. We're currently monitoring it and will provide further updates.

    Incident - 9:00 PM UTC

    We are observing an issue in IBSS V2 that is causing intermittent disconnections for clients and bases. Our team is actively investigating the matter.

    We will provide updates as more information becomes available.

    We apologize for any inconvenience this may cause and appreciate your continued patience. 

  • TBC Help is now available online

    By: William Keyes William Keyes , 2 months ago

    You can now find TBC help on the Trimble Field Systems Help Portal. Now TBC help is available anywhere you are!

  • Scheduled maintenance activity on 6th Dec

    By: Venkatesh Sampath Venkatesh Sampath , 2 months ago
    Status: Completed

    Dear WorksManager Users,

    Please note that we have a scheduled maintenance activity taking place from 5:30 AM to 7:30 AM UTC.

    During this period, WorksManager, TCC, and IBSS may experience brief service interruptions.

    No action is required on your part. Services will automatically resume once the maintenance is complete.

    Thank you for your cooperation.

  • Scheduled maintenance activity on 29th Nov

    By: Venkatesh Sampath Venkatesh Sampath , 2 months ago
    Status: Completed

    Dear WorksManager Users,

    Please note that we have a scheduled maintenance activity taking place from 6:30 AM to 9:00 AM UTC.

    During this period, WorksManager, IBSS, and TCC may experience brief service interruptions.

    No action is required on your part. Services will automatically resume once the maintenance is complete.

  • WorksOS Service Disruption

    By: Madhavan B Madhavan B , 3 months ago

    Dear WorksOS Users,

    Status : Resolved

    Update:

    The issue is now resolved. WorksOS started receiving and processing the tag files from Earthworks devices.

    Update :

    WorksOS is up and running and customers should be able to view their projects and data. Tag file data is still not processing from Earthworks devices, and we have escalated this to the respective teams. We will provide an update when we have more information.

    We are currently experiencing a service interruption affecting access to WorksOS. Our engineering teams are actively investigating and working to restore full functionality as quickly as possible.

    We will continue to keep you informed and provide updates as we've more information.

    Thank you for your understanding

  • Scheduled maintenance activity on November 16th

    By: MALAVIKA HARIHARAN EXT MALAVIKA HARIHARAN EXT , 3 months ago

    Status: Completed

    Dear WorksManager users,

    We have a scheduled maintenance activity taking place from 4:30 AM to 5:30 AM UTC.

    During this time, WorksManager and TCC may experience brief interruptions. No action is required from your side, and services will resume automatically once the maintenance is complete.

  • Failure in sending designs(VCL) from Trimble Business Centre(TBC)(v2025.20)

    By: Madhavan B Madhavan B , 3 months ago

    Status: Resolved

    Dear WorksManager Users,

    Update: 1:16 PM UTC - We've introduced new server instance with latest TBC(2025.20) version which will handle this situation. We are currently monitoring this to see how it is handling the queue

    We are seeing failure in sending designs(VCL) from Trimble Business Centre(TBC) latest version(v2025.20) due to incompatibility of versions between TBC and WorksManager. We are actively working to resolve this.

    In the meantime, the suggested workaround for failed design published from TBC version 2025.20 to Worksmanager is as follows:
    1. Delete the design published from TBC in WorksManager
    2. Download the design from TBC and upload the design files individually for separate machine types directly into WorksManager

    Apart from the above issue, we had slowness in this workflow which is currently resolved with a server reboot. Sorry for the inconvenience.

  • Worksmanager - Delay in publishing designs

    By: Abitha Lakshmi Abitha Lakshmi , 3 months ago

    Status: Resolved

    Dear Users, 

    Update: 11:25 PM UTC - The design publishing delay issue affecting WorksManager has been resolved. 
    We are actively monitoring the system to ensure continued stability.

    We see delay in design publishing for files originating from WorksManager. We are working to resolve this issue. We will provide an update when we have more information. Sorry for the inconvenience. 

    Thank you for your continued patience. 

  • Testing the NextGen Geosuite MVP

    By: Artemis Karlatou Artemis Karlatou , 3 months ago

    It has been a while since we launched the new Geosuite MVP and it is now time to spread the word on a new update in November. 

    Are you insterested in testing the new release? or even haven't tried it yet and want to have a look?

    Curious about the new CAD and AI functionalities?

    Register here or contact us via mail at civil.support@trimble.com to access the NextGen Geosuite Presentation MVP.

  • IBSS Outage

    By: Abitha Lakshmi Abitha Lakshmi , 3 months ago

    Dear Users,

    Status : Resolved

    Update: 20:05 UTC -The IBSS V2 Service has been fully restored and is now fully operational.

    IBSS V2 Service has been down since Nov 10, 2025, 13:15 UTC. The respective team is actively working to restore it.     We will provide an update when we have more information. Thank you for your continued patience.

  • TBC 2025.20 Has Been Released!

    By: David Kosakowski David Kosakowski , 3 months ago

    The TBC Team is happy to announce the release of Trimble Business Center v2025.20! This version is full of new features and enhancements designed to make your daily tasks more efficient and productive. 

    Download from either the Geospatial or Civil Construction site.

    For the complete list of new functionality, see the TBC 2025.20 Release Notes  and Read Me. Come see us at Trimble Dimensions 2025! 

  • Microsoft Azure Issue Impacting WorksOS and WorksManager

    By: Abitha Lakshmi Abitha Lakshmi , 3 months ago

    Status : Resolved

    Update :  8:30 PM UTC - Microsoft has deployed a fix for the Azure Front Door Services (AFD) issue. Both WorksOS and WorksManager are now fully operational. Thanks for your patience.

    Dear users,

    Due to the Microsoft Azure Front Door services, WorksOS is experiencing complete outage. In WorksManager, Design Preview and Map pages in account and project are experiencing partial outages.  All other functionalities in WorksManager are currently functional. We are continuing to investigate this incident.

    We will provide an update when we have more information. Thank you for your continued patience.