Views not saving model visibility correctly

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Matt Donley posted 01-11-2021 09:15

I've uploaded a SketchUp model to Trimble Connect, and I'm looking at it on Trimble Connect Windows. I'm trying to save a view with certain model objects hidden, but when I reactivate the view, ALL the objects in my model become hidden. It works when I hide one object, but not others. For example, If I hide the WALLS object, and save to a view, I'm able to recall it correctly.

But if I try to hide CABINETS PERIMETER and WALLS in a view, when I recall the view EVERYTHING becomes hidden.

See below after recalling view, everything is hidden, even though I saved the view with CABINET PERIMETER visible:

Seems like a bug? Also, how do I access SketchUp's tag visibility controls in Trimble Connect?

Matt Donley posted 01-19-2021 09:39

@Laura Anne Niemuth Did you have a chance to look at this bug too?

Laura Anne Niemuth posted 01-19-2021 09:47

Hi Matt,

To help refine where the issue could be coming from can you provide the following information:
- Is this happening with SKP 2021 files only?
- Is this issue happening with other SKP versions?
- Is this issue happening with any other model file type?

Matt Donley posted 01-19-2021 10:09

@Laura Anne Niemuth I just saved this kitchen file as SketchUp version 2020, and tried again, with the same results. If I try to hide objects directly from inside the MODELS panel on TCWindows (not via layers), and try to save a view, it doesn't always work correctly.

As far as whether it happens on other file types, I'm not sure. I'm just working with SketchUp models.
Here's the file if you want to test it yourself. https://www.dropbox.com/t/GTSieD6cBZ2GXuO3

Laura Anne Niemuth posted 01-19-2021 10:26

Hi Matt,
This appears to be a bug in the application.Please contact connect-support@trimble.com - they will work with you on creating a new ticket for this issue to have our development team look into.