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Android App V.2.7 loading failed

  • 1.  Android App V.2.7 loading failed

    Posted 04-28-2019 03:07
    Dear Trimble Connect Team
    I installed the Trimble Connect (V.2.7) app on my new phone. Unfortunately, the message "loading failed" always appears after logging in. The app works perfectly on my older phone. Also all other project participants have no problems with it. What I noticed, after login I see the correct mail address as user name but my avatar (profile picture) was not loaded. Can you help me?  I am using a Samsung Galaxy S9.
    Friendly greetings


  • 2.  Re: Android App V.2.7 loading failed

    Posted 04-28-2019 03:10



  • 3.  Re: Android App V.2.7 loading failed

    Posted 04-28-2019 20:49

    Hi,

    First off , thanks so much for being an early user of TCM 2.7. We are just releasing it. Can you please share the details of your user ID with our Support team (connect-support@trimble.com) . Also it would be great if you could provide details on the Date and Time when you faced this issue.It will help us investigate the issue. 

     

    Regards
    Darshan Kamat

     

    cc// @Ankit Sulodia , @Raghavendra Jayamangal , @Marko Myllymaa