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  • Disruption in the Remote Access service

    Status: Resolved

    Incident update: 17 July, 03:50 PM UTC

    The issue has been resolved. Sorry for the inconvenience. 

    Dear WorksManager users,

    Our team is investigating a disruption in the Remote Access service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

    Incident reported: 17 July, 02:40 PM UTC

  • Map does not reflect the latest position/ design info

    Status: Resolved

    Incident update: 11 July, 05:00 AM UTC

    The issue has been resolved. Sorry for the inconvenience. 

    Incident update: 10 July, 01:20 PM UTC

    The team has found the root cause. The machines to cloud authentication handshake is failing due to a certificate issue. The WorksManager, Trimble central cloud, and the machine teams are working together to fix this. ETA to fix: 12 PM UTC, July 12th

    Dear WorksManager users, 

    Incident description: Map does not reflect the latest position/ design info. Instead, it continues to display older position/ design info, even when the actual position in the field changes. Similarly, the ‘last reported’ column in the project and account > devices page, and the ‘active design’ column in the project > devices page continue to show older values. 

    Note that this does not impact the data transfer functionality between the office and the field.


    Cause: The position/ status feed coming from the machines to the cloud is impacted. The WorksManager and the machine control teams are analyzing the issue.


    Incident reported: 10 July, 06:00 AM UTC

  • Trimble Access software: Version 2024.01 released

    Trimble Access software version 2024.01 is now available and includes support for the Trimble R980 GNSS system and resolves a few issues reported in 2024.00. For more information see the Release Notes.

  • Scheduled maintenance activity on 30th June

    Status: Completed

    Dear WorksManager users, 

    We have scheduled a maintenance activity on 30th June, which will occur between 4:30 to 5:00 am and 6:30 to 7:00 am UTC. This activity is part of our efforts to maintain the performance of our systems.

    Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

  • TCC Outage

    Status: Resolved

    Incident update: 12 June, 01:20 PM UTC

    This issue is resolved, during this downtime all device sync will be retried.

    Dear WM users,

    We are currently experiencing a TCC outage, and our team is actively investigating the issue. We apologize for any inconvenience this may cause.

    Incident reported: 12 June, 01:00 PM UTC

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Latest Discussions List

  • Posted in: WorksManager

    I agree with all of the above. When resolving the site calibration in TBC, please publish the geoid file to WM. It saves getting phone calls from the field about someone not being able to open the project/work because they're missing the geoid. ...

  • Product Update : Trimble Connect for Mobile Android v3.0.1 | Release Notes | Jul 18, 2024 (Bug fix for model object info display in the MAUI Android) ------------------------------ Darshan Rajaram Kamat ------------------------------

  • Posted in: WorksManager

    Just tried again. One thing I did not do origanally was not adding all the image file into the Background Image folder. That was KEY!! thank you Shea. ------------------------------ Francisco Guerrero ------------------------------

  • Posted in: WorksManager

    Does the background image load? Thanks, Shea Huckaby shea.huckaby@sitech-tejas.com

  • Posted in: WorksManager

    I will have to try again and write down what the error message says. My project is calibrated and have open the PDF in GE. Which have been placed correctly in GE. ------------------------------ Francisco Guerrero ------------------------------

Recent Shared Files List

  • Trimble Connect for Mobile Android v3.0.1 | Release Notes | Jul 18, 2024 Jul 18, 2024 Trimble ...

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