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 Unable to TerraFlex Maps in Trimble Connect Web Map Viewer / Users Unable to Login to TerraFlex

Jim Whipp's profile image
Jim Whipp posted 03-22-2021 11:20
Our users are receiving a gray screen when trying to open the map viewer in our organization project within Trimble Connect. It is just a blank, gray-ish screen (See attached). Additionally our users are unable to login to the TerraFlex mobile application altogether. It is giving them a login error though they can login to the Trimble Connect website fine with the same username and password credentials. Is this an issue with Trimble or is action needed on our organization's end?
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Blank Screen.JPG 314 KB
Laura Cook's profile image
Laura Cook posted 03-22-2021 13:09
Hello @Jim Whipp
There is some issues with the map viewer right now. The Geospatial team is working on resolving the issue.​​
Dan Espinosa's profile image
Dan Espinosa posted 03-22-2021 13:17
Hi, Jim.

My users were experiencing the same issue earlier and we received word that the log-in issue was temporarily fixed. My users re-attempted to log in on TerraFlex app with mixed results. I tried to log users who were unsuccessful on the app on Trimble Connect and received an error stating their account was locked. I reset their password on Trimble Connect and had the user create a new password and log in. This was successful. Hope your issue is as easy as that.
Jim Whipp's profile image
Jim Whipp posted 03-22-2021 13:43
Hi Dan,

Thank you for providing an update regarding your organization's situation. It is appreciated. 

Shortly after I made my initial post about service disruption I checked in the Mapping and GIS Solutions Community thread and saw that Trimble had posted there was an outage with services on which TerraFlex Mobile and the Connect Map Viewer rely. Guess that is what I get for not checking there first. Since then though, I have been able to view maps again in the Connect Map Viewer. I have not been able to verify if TerraFlex Mobile is working for our field members yet as they have finished up for the day however I will in the morning as well as wait for Trimble to verify the issue has been resolved on their end. Thanks again.

And thank you Laura for the update too.