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cancel payment

  • 1.  cancel payment

    Posted 10-29-2020 08:08 
    I need your help. Last year I subscribed to scketch up Trimble for $ 129 and this year there was an automatic renewal, but I do not want to continue the subscription and even with a plan that I was charged is much more expensive than I paid last year. Today my credit card was charged U $ 299. I want to cancel this and ask for a refund, because I didn't want a renewal and at Trimble I didn't find a place to cancel it. Can you help me? The only contact with the company I got was yours.


  • 2.  Re:  cancel payment

    Posted 11-04-2020 14:07

    Hello, 

    if it's a SketchUp subscription you're dealing with then you can contact SketchUp support form this page:
    Technical Support | SketchUp Help 
    The Connect Support team won't be able to do much on this topic.

     

    You cannot turn off automatic renewals. If you wish to cancel your subscription, you can do so from your account management page. Click here to launch your account management page. Expand the subscription you want to cancel by clicking on the '+' button. You can cancel the subscription by selecting the 'CANCEL SUBSCRIPTION' link."