Trimble Connect User Forum

Hi guys!

Do anyone has the same problem? I recently log in a project but can't see the folder tree or any of the left side bar.
Any solution here?

Thanks!

If something is Wrong, it is usually due to the cache data stored in the browser.
You can force the browser to reload the page without using the previously saved data:
Here are the shortcuts for the respective browsers:

• Google Chrome
  Press the following key combination when the page is open:
  Shift + F5
• Firefox
  Ctrl + Shift + R
• Microsoft Edge
  Ctrl + R
• Opera
  Shift + F5
• Safari
  Ctrl + R

However, the current problem seems to work only if you delete all data from the cache.

How this works can be found here. Just select the currently used browser above.

For Windows users. https://clear-my-cache.com/windows.html 

For Apple users: https://clear-my-cache.com/apple-mac-os.html 

In the upper right corner you can change the language

Your solution helped. Big thanks!

I have the same pb, on Chrome only. CTRL + F5 or MAJ + F5 does not help.

Then you must use the second way. In my case it was also so that the complete cache had to be deleted

Here are the instructions:: https://clear-my-cache.com/windows/google-chrome.html 

Dear Olivier,

Please clear the cache completely and try. It should work after that. Please let us know if you continue to face the problem after that. 

Regards
Darshan Kamat

Hello Darshan.

Your solution solved my problem but I have a big issue here : Do I have to send this procedure to the +200people working on our projects +clients +stakeholders etc...??

I hope that you will update the web plateform so It will work fine by itself.

You tell me,

Thank you

Olivier