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can't add user to our company to trimble connect

  • 1.  can't add user to our company to trimble connect

    Posted 06-13-2019 08:20
      |   view attached

    Support has been trying to assist me in being able to add a user to our company on Trimble Connect with no success for the last month.  CAN THIS BE ESCALATED AND RESOLVED !!! This is ridiculous that this issue drags on this long.....  error attached

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    cant add.docx   133 KB 1 version


  • 2.  Re: can't add user to our company to trimble connect

    Posted 06-14-2019 01:00

    Hi Mike,

     

    I have replied to you on the ticket and a work item has been created with the Engg team for further resolution.

     

    I will provide an update on it soon, Apologies for the delay.

     

    Regards,

    Ankit Sulodia

    Trimble Support



  • 3.  Re: can't add user to our company to trimble connect

    Posted 06-17-2019 15:39

    Hi Mike,

     

    Engineering team has made a fix for your issue. Please check if you can now add users.

     

    Sorry for this fix took so long time to happen.

     

    Best regards,

      Marko Myllymaa



  • 4.  Re: can't add user to our company to trimble connect

    Posted 06-17-2019 15:55

    It is working now.  I added my new guy this morning.



  • 5.  Re: can't add user to our company to trimble connect

    Posted 06-18-2019 00:58

    Hi Mike,

     

    Great to hear that fix worked. Thanks for letting us know!

     

    Best regards,

      Marko Myllymaa



  • 6.  Re: can't add user to our company to trimble connect

    Posted 10-10-2019 18:33

    Same thing here. Have waited 2 months for this to get resolved. Now they're telling me that I can't add team members unless everyone has a business license. This is ridiculous. Why would I even want to be a part of this? I updated my account to receive "Unlimited Everything", (mainly to add more project members) as it is advertised on your site, and now they're telling me I don't get updated anything. If this doesn't get worked out soon, I'm cancelling my license. 



  • 7.  Re: can't add user to our company to trimble connect

    Posted 10-14-2019 03:42

    Hi,

     

    Could you send email to connect-support@trimble.com and explain the situation?

     

    Best regards,

      Marko Myllymaa