Trimble Connect User Forum

I'm trying to use Trimble Connect for the first time.  When trying to publish a model, it asked me to fill out more profile information.  I noticed that my company was already filled in, and I cannot edit it.  The problem here is, the company listed is not my company at all, nor have I ever worked for them or heard of them until now.  Upon googling them I found that they are a construction detailing firm in Tacoma, WA (I'm only an hour or so away from there in WA so, extra weird).  I don't even work for a detailer, I work for a general contractor.  I created this account myself as a brand new account not re-used from any previous time.

I'm completely dumbfounded as to why that company's name is associated with my account, but I'd sure like to remove it and put my company name in...  I've attached a photo of the screen where I'm seeing this.  I'm launching Trimble Connect from inside my sketchup pro "File" menu on my local computer.

Has this ever happened to anyone else?  How can I change my company name?

Thanks!

Evan

Hi Evan,

When the first user from an email domain (e.g. @mycompany.com) registers in Trimble Connect, the company name that they provide becomes associated with that company name. All new users who register with the same email domain are linked to the same company in Trimble Connect.

There are a number of users with your same email domain, all linked to the same company name.  If this company name is incorrect, please have your company admin (Henry D.) contact Connect Support (connect-support@trimble.com) to request a change.

Thanks,

Ray