Trimble Connect User Forum

Hello

I registered a couple of new users on Trimble Connect for our assembly crew, who are now using tablets onsite.

However, after creating the account and going through the confirmation e-mail, it is impossible to log in.

In the browser version, it just loads indefinitely after clicking 'log in'

In the desktop version, I get a warning 'Connection to Trimble connect server not available currently'

In the mobile version, it just gives a red warning 'loading failed!' and then it goes back to the log-in screen.

Yesterday I thought  I would wait because there could be a delay after creating the accounts,but now 22 hours have passed and the issue remains.

in the meanwhile, my regular account works perfectly on all 3 platforms.

Best regards

Kasper Wuyts

Hi Kasper,

Are you using the same network as those assembly crew's tablets?

The problem could be that those tablets don't have access to app.connect.trimble.com.

If tablets are configured to another network, please ask users to run this command in command line in Windows:

nslookup app.connect.trimble.com

Does that command find the name for that address?

If not, please talk to your network administration to solve this issue.

Best regards,

  Marko Myllymaa

None of this is happening on the tablets yet. I am doing everything on my pc (and my personal phone for the mobile version)

Hi Kasper,

Could you send list of the emails of those users to connect-support@trimble.com ?

Also link this thread to the email.

Best  regards,

  Marko Myllymaa