Trimble Connect User Forum

Trying to access model information and I receive the following message:

Hi Roy,

Sorry for delay response on this post. If you seen this error message and/or unable to get access to Trimble Connect project, please submit ticket to our support channel connect-support@trimble.com and we will help further assists asap.

Thanks,
Fern

Hi @Fern Udomrasami,

Referring to Roy's question, I cant access the shared/paid project as well, it shows a locked image, pls refer to attached file for your reference.

Would you pls advise.

Thank You.

Regards,

Vincent 

Hi Vincent,

You must have a valid license (Business user) in order to access Business project (Paid project). Please contact your project admin to review if the project still exists (not deleted) and upgrade your account to have a valid license assigned to your account through "My Trimble Subscriptions". So that you can get access to the business project going forward.

More details about upgrade account - Trimble Connect Account Upgrade Process 

Thanks,

Fern