Trimble Connect User Forum

Uusin Connect Desktop päivitys ei avaa .ifc malleja lainkaan

Hello Matias,

Would you be able to capture screenshots for us? and do you see any error message when viewing the IFC model?

If the issue still persists and Trimble Connect Desktop application still not showing IFC models, please submit ticket to our support channel connect-support@trimble.com for further assists in this issue.

Thanks,

Fern Udomrasami

Trimble Connnect Support

Hi,

The issue I am having, gives no error messages. The models do not load up at all, they only turn red and are impossible to interact with in any way. I’ve tried to reload  the ifc with no success. And this is in every single project I’m in. To top it all off, my colleagues that have updated to the latest version of Trimble Connect have the same problem.

BTW I tested opening in the browser version and there it works fine.

Sincerely

Matias Juvonen

Junior Engineer AMK

Helsinki

Mobile +358 40 621 4731

matias.juvonen@sweco.fi

Sweco Rakennetekniikka Oy

Ilmalanportti 2

FI-00240 Helsinki

Telephone +358 (0)207 393 000

www.sweco.fi

Hi Matias,

It sounds like you are having multiple versions of IFC plugin in your computer and Trimble Connect Desktop uses the old one. With version 1.6, old IFC plugins are not compatible with Trimble Connect Desktop anymore.

Follow these steps to fix this issue.

1. Uninstall Trimble Connect Desktop and all plugins, they start either "Trimble Solutions ImportSDK" or "Tekla Model Sharing Foundation". If you have Tekla BIMsight installed, uninstall that too.

2. Clear these folders:

    C:\Program Files\Trimble Solutions\ImportSDK

    C:\Program Files (x86)\Tekla\Model Sharing Foundation

3. Open regedit.exe and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Tekla Corporation\Model Sharing Foundation\plugins

Clear all registry keys in that path. There should be no mentions of any plugins at this point. So, clear them.

4. Install Tekla BIMsight if you need it

5. Install Trimble Connect Desktop

If you don't install Tekla BIMsight now, but need it later, you need to uninstall Trimble Connect Desktop and all plugins before installing Tekla BIMsight and Trimble Connect Desktop also.

Reason for this is, that both software uses the same plugins. Trimble Connect Desktop has much newer versions of the plugins, so those should be installed last.

Best regards,

  Marko Myllymaa

Hi Marko,

The problem has been fixed with this guide. Thank you for your quick reply...

Best Regards

Matias Juvonen

Duplicates of a question

the same question has already been discussed here:

Model don't display in TC