Trimble Connect User Forum

 View Only
Back to discussions
Expand all | Collapse all

Trimble Connect Unresponsive to Mouse within Model

  • 1.  Trimble Connect Unresponsive to Mouse within Model

    Posted 03-02-2020 22:04

    My Trimble Connect for Desktop is unresponsive to mouse commands.  I cannot scroll in, move around, etc. within the model but I can click on options on the menu and side bars.

     

    Any ideas on what the cause could be and if there is a fix?  Windows 10x64.  Mouse has battery and connection.  Running version 1.9.2.188.

     

    I had a similar issue a few weeks ago and support was able to find a temp. file that was stuck somewhere within the computer and once I deleted that, it was back to normal.  But I can't find where that temp file lives.

     

    Thanks!



  • 2.  Re: Trimble Connect Unresponsive to Mouse within Model

    Posted 06-15-2020 12:16

    Try moving the window to a different screen then back again.

     

    I have had the same problem while using additional screens at different scales than my main screen (laptop). This action has worked for me.



  • 3.  Re: Trimble Connect Unresponsive to Mouse within Model

    Posted 06-15-2020 12:26

    I noticed that it was an issue similar to this.  The mouse would not react

    to the second screen on my 2-screen system.  I have moved the window to the

    other screen and it works.

     

     

    Ore Dagan

    Ironman, Inc.

     

    On Mon, Jun 15, 2020 at 12:16 PM cameron.shade@nmiindustrial.com <