Hi Daniel,
We haven't seen this issue recently. Could you please logout from the Browser application, clear cache fully from the Browser and sign in again and try to create a new project.
If you continue to see error after these steps, could you please share the Browser, Region and your userID details with our Support team (
connect-support@trimble.com), so that we can investigate.
Regards
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Darshan Rajaram Kamat
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Original Message:
Sent: 10-15-2021 02:59
From: Daniel Thulin
Subject: Internal Error When Creating New Project
I don't have the problem with the internal error, but I have the same issue with the loading cirle rotating and nothing ever shows up. Any explanation or solution to this?
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Daniel Thulin
Original Message:
Sent: 05-07-2019 13:33
From: Content Manager
Subject: Internal Error When Creating New Project
When I try to create a new project, I get the message, "Internal error, please contact support" (see screenshot). When I try to save a new model in SketchUp, my projects never load - I see the loading circle rotating and nothing ever shows up (see second screenshot below).
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