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Why do I have to Sign In everytime with TC mobile

  • 1.  Why do I have to Sign In everytime with TC mobile

    Posted 06-08-2017 23:28

    Hi Trimble Connect Team,

     

    Why do I have to sign in every time I start the mobile app.

    Even if I select 'stay signed in' it doesn't work.

    It simply doesn't remember that I selected this box.

     

    Please can you fix it, because it's not user-friendly and annoying for users.

     

    Regards,

    Bryan



  • 2.  Re: Why do I have to Sign In everytime with TC mobile

    Posted 06-18-2017 20:49

    Hello Bryan,

     

    Once you have login to Trimble Connect mobile application with the "Stay signed in" option selected, it will automatically logged you in next time when running the application.

     

    Please let us know if the issue still persists by simply select "Contact Support" under Trimble Connect application Settings. This will gather necessary application log file and email us for futher troubleshooting.


    Best Regards,
    Fern Udomrasami



  • 3.  Re: Why do I have to Sign In everytime with TC mobile

    Posted 06-20-2017 11:52

    Hi Fern,

     

    I cannot say when exactly I have to sign in every time.

    What you suggest make sense and I knew already, but didn't work every time.

    Maybe it is fixed because Mobile is running smooth overall and performing well now.

    Thanks for your reply. When I experience it again, I will inform you.

     

    Best Regards,

    Bryan Bosch