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Files/Folders not Found in API

  • 1.  Files/Folders not Found in API

    Posted 01-22-2019 06:02
      |   view attached

    I can't seem to be able to get a successful return on "/files" and "/folders" API endpoints.


    I have followed the documentation's instructions and included fileId/foderId - depending on the call - yet still getting back a 404 Not Found. Please see attached screenshot with example.


    API call:




    "message": "File not found",
    "errorcode": "OBJECT_NOT_FOUND"


    I have been testing with fileId/folderId from TC URL, as well as file excel exports which contain the file's fieldId. 


    Can someone please advise if there's a problem with the API or if potentially I'm doing something wrong.

    Any help would be appreciated. 


    Many thanks,


  • 2.  Re: Files/Folders not Found in API

    Posted 01-23-2019 04:27

    Hi Sergio,


    Is the location of the project in North America? Or it is Europe or Asia.


    If it is in Europe, please edit the URL with "{fileID}

    and It is Asia, URL will be "{fileID}


    For any further queries, please send an email to



    Ankit Sulodia

  • 3.  Re: Files/Folders not Found in API

    Posted 01-23-2019 08:25

    Hi Ankit, 


    Thanks for the prompt response. Using app21 has solved the issue as the server is in Europe region.


    Many thanks,