I'm having trouble connecting in the Revit Uploader add-in. It seems sporadic, in that it works sometimes. But after typing the user name and password, we get an error like this:
Thank you for contacting us. Try restart Revit software and run Trimble Connect Revit add-in tools again and let us know if the issue still persists.
Can you try uninstalling and re-installing the Revit Add-In and if the issue persists, try clearing the cache on your Internet Explorer browser and try logging in again. If you are using a proxy server, please be sure to add the proxy settings in the Preferences section of the Revit Add-In. If the issue persists, please contact our support group at email@example.com
i have the same issue, but for me it's always not sporadic.
I have contacted the support, and after several exchanges, they finally filled a bug report for further investigation.
Please, do contact the support and you can give them my case number for information (my Case Number: 02277139), like this they will have more infos/data to track and find the solution.Best Regards
I'm afraid that I have also experienced the same issue.
I've installed, uninstalled, restarted etc... and it still seems not working.
It displays the same info like in James's entry.
Try run Revit software as administrator mode and clear cache on your Internet Explorer browser before logging in the Revit add-in. You can adjust the proxy settings by launching the Trimble Connect Revit add-in tool, and then click 'Preference" on the bottom of the sign in page. Select Proxy and update settings on the page. Revit plugin needs access to the following URLs;
More details about using a proxy with Trimble Connect available on this page - https://community.trimble.com/docs/DOC-10002-using-a-proxy-with-trimble-connect
Hope this could help and please let us know if the issue still persists.
Best Regards,Fern Udomrasami