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Dear WorksManager users, 

Status: Resolved

Incident update: 31 July, 02:00 AM UTC 

The remote.it login failure was identified as the cause. This is resolved by remote.it team.

Incident description: Machines can be remoted successfully, but data collectors and CB devices across the board are inaccessible. Despite showing as online for remote assist in WM, attempting to remote in results in the error "There was an issue connecting to the device. Please ensure it is on and connected to the internet." The root cause is identified and the relevant team is working on the fix. We apologize for any inconvenience this may have caused.

Incident reported: 30 July, 04:00 PM UTC

Status: Completed

Dear WorksManager users, 

We have scheduled a maintenance activity on 28th July, which will occur between 3:00 to 7:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

Status: Resolved

Incident update: 17 July, 03:50 PM UTC

The issue has been resolved. Sorry for the inconvenience. 

Dear WorksManager users,

Our team is investigating a disruption in the Remote Access service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Incident reported: 17 July, 02:40 PM UTC

Status: Resolved

Incident update: 11 July, 05:00 AM UTC

The issue has been resolved. Sorry for the inconvenience. 

Incident update: 10 July, 01:20 PM UTC

The team has found the root cause. The machines to cloud authentication handshake is failing due to a certificate issue. The WorksManager, Trimble central cloud, and the machine teams are working together to fix this. ETA to fix: 12 PM UTC, July 12th

Dear WorksManager users, 

Incident description: Map does not reflect the latest position/ design info. Instead, it continues to display older position/ design info, even when the actual position in the field changes. Similarly, the ‘last reported’ column in the project and account > devices page, and the ‘active design’ column in the project > devices page continue to show older values. 

Note that this does not impact the data transfer functionality between the office and the field.

Cause: The position/ status feed coming from the machines to the cloud is impacted. The WorksManager and the machine control teams are analyzing the issue.

Incident reported: 10 July, 06:00 AM UTC

Trimble Access software version 2024.01 is now available and includes support for the Trimble R980 GNSS system and resolves a few issues reported in 2024.00. For more information see the Release Notes.