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Dear WorksOS Users,

Status : Resolved

Update:

The issue is now resolved. WorksOS started receiving and processing the tag files from Earthworks devices.

Update :

WorksOS is up and running and customers should be able to view their projects and data. Tag file data is still not processing from Earthworks devices, and we have escalated this to the respective teams. We will provide an update when we have more information.

We are currently experiencing a service interruption affecting access to WorksOS. Our engineering teams are actively investigating and working to restore full functionality as quickly as possible.

We will continue to keep you informed and provide updates as we've more information.

Thank you for your understanding

Status: Completed

Dear WorksManager users,

We have a scheduled maintenance activity taking place from 4:30 AM to 5:30 AM UTC.

During this time, WorksManager and TCC may experience brief interruptions. No action is required from your side, and services will resume automatically once the maintenance is complete.

Dear WorksManager Users,

Update: 1:16 PM UTC - We've introduced new server instance with latest TBC(2025.20) version which will handle this situation. We are currently monitoring this to see how it is handling the queue

We are seeing failure in sending designs(VCL) from Trimble Business Centre(TBC) latest version(v2025.20) due to incompatibility of versions between TBC and WorksManager. We are actively working to resolve this.

In the meantime, the suggested workaround for failed design published from TBC version 2025.20 to Worksmanager is as follows:
1. Delete the design published from TBC in WorksManager
2. Download the design from TBC and upload the design files individually for separate machine types directly into WorksManager

Apart from the above issue, we had slowness in this workflow which is currently resolved with a server reboot. Sorry for the inconvenience.

Dear Users, 

Update: 11:25 PM UTC - The design publishing delay issue affecting WorksManager has been resolved. 
We are actively monitoring the system to ensure continued stability.

We see delay in design publishing for files originating from WorksManager. We are working to resolve this issue. We will provide an update when we have more information. Sorry for the inconvenience. 

Thank you for your continued patience. 

It has been a while since we launched the new Geosuite MVP and it is now time to spread the word on a new update in November. 

Are you insterested in testing the new release? or even haven't tried it yet and want to have a look?

Curious about the new CAD and AI functionalities?

Register here or contact us via mail at civil.support@trimble.com to access the NextGen Geosuite Presentation MVP.