Incident Description: Non paying licensed users ie Whitelisted users including Dealers, Trimble staff and Beta users would have not been able to login and gotten a red no license warning message at the Account selection screen.
Cause: This was caused by the WorksOS front end UI not correctly passing a users TID to the back end to check for Entitlements (including being whitelisted). This is now resolved and all users can have access.
Workaround: There is no workaround until the issue is resolved internally.
Incident Reported: September 27th