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2020

Unfortunately we have received some reports of a problem with the Trimble Connect for Windows 1.9.2.188 release. In some cases, the application may crash when accessing the Point Clouds feature:

 

 

 

The issue can be fixed by uninstalling the Connect for Windows application and then re-installing. Steps to follow are:

  1. Open Windows Settings --> Apps & features --> Search for Trimble Connect --> Click Uninstall
  2. Run the installer package again (TrimbleConnectSetup-1.9.2.188-x64.exe)

 

We are sorry for the inconvenience.

 


Update on February 20, 2020:

 

We have completed the issue investigation. The conclusions are:

 

  • The root cause of the issue was that the 1.9.1 version installer placed some code libraries in a wrong place
  • The crash happens only if the application is updated from 1.9.1 to 1.9.2 without uninstalling 1.9.1 first
  • When the update is done from 1.9 directly to 1.9.2, then there is no crash
  • If a user is experiencing the crash, the fix is to first uninstall the application, then reinstall 1.9.2 (see steps above)
  • Since there is no problem detected in the 1.9.2 version, we are not planning to release a new patch version in the short term