Trimble Connect User Forum

 View Only
Back to discussions
Expand all | Collapse all

Can't open projects

  • 1.  Can't open projects

    Posted 06-05-2023 06:39
      |   view attached

    Hello, I can't open my projects: the message I receive is the following: Problem downloading the file. It may have been deleted from Trimble Connect.

    I'm in a hurry with a project; can you solve my problem.

    I await your speedy reply THANK YOU



    ------------------------------
    Fausto Colombo
    ------------------------------


  • 2.  RE: Can't open projects

    Posted 06-05-2023 07:26

    Hi Fausto,

    Could you please let us know in which application you are seeing this message.

    Regards



    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 3.  RE: Can't open projects

    Posted 06-05-2023 07:56

    HI Darshan, 

    I see this message in all browser (chrome, firefox, safari)
    Not for new projects, but for all old projects.



    ------------------------------
    Fausto Colombo
    ------------------------------

    Original Message


  • 4.  RE: Can't open projects

    Posted 06-05-2023 20:31

    Hi Fausto,

    The screenshot seems to be from Sketchup web application. 

    You were mentioning about project in Trimble Connect. Could you please share few project names (and which region - Europe, North America or Asia)  with our Support team (connect-support@trimble.com) , so that our team can investigate. 

    Regards



    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message