Trimble Connect Knowledge Center

 View Only
Back to discussions
Expand all | Collapse all

CLIENT'S DON'T SEE THE FOLDER I SET UP

  • 1.  CLIENT'S DON'T SEE THE FOLDER I SET UP

    Posted 04-10-2023 18:33

    Some client's recently do not see the folder under Asia I set up for them.
    What can be done so they do see the folder ?
    I am waiting on the latest one this morning to send me a snap of what he sees.
    Below is the folder they should see.

    Regards, Allan Haddow
    XSDRAFTING PTY LTD.



    ------------------------------
    ALLAN HADDOW
    ------------------------------


  • 2.  RE: CLIENT'S DON'T SEE THE FOLDER I SET UP

    Posted 04-10-2023 21:47

    Hi Allan,
    Apologies for the inconvenience. If you have the list or projects for which your stakeholders are facing the issue, could you please share the list with our Support team (connect-support@trimble.com) so that we can investigate. 

    Regards



    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------



  • 3.  RE: CLIENT'S DON'T SEE THE FOLDER I SET UP

    Posted 04-10-2023 23:22

    Any chance your clients have free Trimble ID?
    If that's the case one project is max they can see.



    ------------------------------
    Marian
    ------------------------------