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Connection problems

  • 1.  Connection problems

    Posted 05-25-2020 00:37

    Hi, I have installed trimble connect sync for two weeks, but it only worked the first two times. Now when I connect after entering the credentials, it crashes on the window with the upload icon. The icon suggests that there is no connection but it is not true. Can someone help me? Thanks.



  • 2.  Re: Connection problems

    Posted 06-11-2020 21:48

    Hi Mirko,

    Could you please get in touch with our Support team (connect-support@trimble.com) so that we can find the root cause and get this resolved for you.

     

    Regards

    Darshan Kamat



  • 3.  RE: Re: Connection problems

    Posted 01-26-2023 10:18
    Darshan
    Several of us have this problem, it would not be a better use of your time if you could give the solution by this medium or forum?

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    Howard Flores
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    Original Message


  • 4.  RE: Re: Connection problems

    Posted 01-26-2023 19:32
    Hi Howard,
    The first post in the thread above is from 2020.

    If you are facing any issue on Connect Sync now, firstly sorry to hear that. Please report it through our Support channel as mentioned above alongwith the application logs. 
    Since Connect Sync is a desktop based application, the reason for crash can be  determined only after investigation.  

    Regards

    ------------------------------
    Darshan Rajaram Kamat
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    Original Message