Hi @Simona Alberti
The best thing to do here is to contact your local Trimble reseller who will be able to provide basic troubleshooting on this
If they determine the raw files are corrupt then they will escalate the files to Trimble to repair and return to you as an *.ssf If possible
It's not entirely clear what the problem is from your description but If you are able to get as far as creating a *.SSF with the raw files then there are a couple of tools you can use yourself in Pathfinder Office that may help. These live under the Utilities > Other menu
- Simply opening the SSF in the SSF Record Editor then Save As.. a new file performs rudimentary fixes for certain types of corrupt records
- Running the SSF through the Check SSF utility ensuring you tick 'Fix corrupt records' will create a new SSF with corrupt records removed
Good luck
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Tom Harrison
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