Having an issue with TerraFlex and Trimble Connect. We are running a TDC-650 in the field. We have active licenses for the users good through 2026.
We created a project, added forms as needed and collected data in the field. We returned to the office and hit the sync button; the TDC650 reports that the sync is complete.
However, the data (which we can still view on the Trimble TDC650) is not visible through Trimble Connect. We also have a new issue; the project will not allow us to edit or publish new forms.
Goal 1: Recover the data that was collected prior to this error occurring; is there a way to pull the collected data/forms directly from the TDC 650?
Goal 2: Fix the error on this project so we can continue to use it for data collection.
Problem Details:
We are unable to view the collected data via Trimble Connect. We are unable to download the collected data, as it does not show in Trimble Connect.
When I add a new form or an existing form as a template, I get this:
Notice it is grayed out. No buttons are available.
If I right click, I can get to the edit page, but I cannot publish any changes. I get this error:
If I switch to a different Project, I have no issues with the forms:
Any guidance would be greatly appreciated.
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Hannah Hadlock
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