I would recommend reaching out to your local Trimble dealer who can then raise this with our licensing team.
If you are unsure on who your dealer is, I would recommend using this url: https://www.trimble.com/en/dealer-locator
------------------------------
Eve Hibberd
------------------------------
Original Message:
Sent: 05-14-2026 06:48
From: Jamie Maxwell
Subject: Delete user from Trimble License Manager
Thanks Eve. We have never used On Demand in our org, only annual licenses. The users I'm trying to remove do not currently have a license assigned.
------------------------------
Jamie Maxwell
Original Message:
Sent: 05-14-2026 00:54
From: Eve Hibberd
Subject: Delete user from Trimble License Manager
Hi Jamie,
If the user(s) have a usage history of Catalyst On Demand hours then you won't be able to delete them from the License Manager.
------------------------------
Eve Hibberd
Original Message:
Sent: 05-13-2026 13:17
From: Jamie Maxwell
Subject: Delete user from Trimble License Manager
Hello,
We have several users that cannot be removed from Trimble License Manager. It says "Error:Cannot delete user [x] as they are an owner or have current or historic assignments." The users in question are not admins or owners, and do not have any Catalyst licenses assigned. How can I remove these old users? Thanks.
------------------------------
Jamie Maxwell
------------------------------