I will create a supportcase and get back to you via your e-mail adress to discuss this in detail.
Original Message:
Sent: 04-04-2024 00:36
From: Aziz TRAORE
Subject: Difficulty Pairing My Tablet with My GNSS Receiver via Penmap Android
I'm sharing screenshots of the messages I receive when I try to connect to the SP60 via Penmap.
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Aziz TRAORE
Original Message:
Sent: 03-29-2024 12:42
From: Milan Popović
Subject: Difficulty Pairing My Tablet with My GNSS Receiver via Penmap Android
It didn't want to connect Surveymobile.apk and Spectra Sp60 to me. I downloaded the app "eDebugger" from the play store and that solved the problem. Start the application before the bluetooth connection
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Milan Popović
Original Message:
Sent: 03-28-2024 13:43
From: Aziz TRAORE
Subject: Difficulty Pairing My Tablet with My GNSS Receiver via Penmap Android
Okay, duly noted. I work in a French-speaking country and have configured our tools accordingly for users.
That being said, I can connect to the receiver using other Android phones. Additionally, I noticed today that the Samsung Tab A8 tablets we have, on which we haven't performed the update, connect to the receiver without any issues. This leads me to think that my problem could be related to the installation of the update from March 20, 2024.
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Aziz TRAORE
Original Message:
Sent: 03-28-2024 09:29
From: Patrik Stahlhut
Subject: Difficulty Pairing My Tablet with My GNSS Receiver via Penmap Android
Dear Aziz TRAORE,
When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.
Can you connect to this receiver from another device?
I would suggest to:
-check if the receiver Firmware is up to date
-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side
-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap
-make sure bluetooth is turned on at all on the device
If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.
Cheers
Patrik
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Patrik Stahlhut
Original Message:
Sent: 03-27-2024 14:35
From: Aziz TRAORE
Subject: Difficulty Pairing My Tablet with My GNSS Receiver via Penmap Android
Hello,
Since last Saturday, I've been experiencing difficulties using Penmap Android on my Samsung Galaxy Tab A8 tablet paired with a Spectra Precision SP60 GNSS receiver. I can no longer pair my tablet with the SP60 via Penmap Android.
I've tried several solutions, including reinstalling the Penmap Android application after uninstalling it, as well as resetting the tablet. However, the problem persists, and I'm unsure if it's due to a malfunction with the tablet or with Penmap.
I'm sharing the version of the tablet's update as well as a video capture of the aforementioned issue.
Thank you for your assistance.
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Aziz TRAORE
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