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Failure to convert IFC files in Windows Desktop version

  • 1.  Failure to convert IFC files in Windows Desktop version

    Posted 11-01-2022 23:24
    We are extending our use of Trimble Connect on our projects. One returning issue that is a major problem for us is that for some of my colleagues the Trimble Connect Desktop version fails to convert multiple IFC files everytime we upload new files. If I open them in my Trimble Connect Desktop version all of the files are converted and all works fine. We are using version 1.16.0.388.
    What are causing this to happend? Does anyone have a solution to this problem? 


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    Thomas Bøhlerengen
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  • 2.  RE: Failure to convert IFC files in Windows Desktop version

    Posted 11-02-2022 03:30
    Hi Thomas,
    Could you please send the project and file details to our Support Team (connect-support@trimble.com) so that our team can investigate. 

    Regards

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    Darshan Rajaram Kamat
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    Original Message


  • 3.  RE: Failure to convert IFC files in Windows Desktop version

    Posted 11-04-2022 02:11
    Thank you. Just sent it to the Support Team now.

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    Thomas Bøhlerengen
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    Original Message


  • 4.  RE: Failure to convert IFC files in Windows Desktop version

    Posted 11-02-2022 05:17
    Hi Thomas,

    It seems that your colleagues have issues with installed import plugins. Please check following on their computers:
    -Check version of installed IFC import plugin from "Add or remove programs" list.

    If you don't see IFC plugin or if it's version is lower than 5.3, then do this:
    -Download "Fix it" tool from Microsoft using this link: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
    -Run that and solve issues on uninstalling on IFC import plugin.
    -Reinstall Trimble Connect for Windows

    Please let me know if this helps.

    Best regards,
      Marko Myllymaa
    Original Message


  • 5.  RE: Failure to convert IFC files in Windows Desktop version

    Posted 11-04-2022 02:14
    Hey Marko,

    I sent the issue to the support team right now as suggested from Darshan. On my computer (which works perfectly) I can't find the IFC plugin in Add/Remove programs.

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    Thomas Bøhlerengen
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    Original Message