Hi Mathias,
Trimble will need to disable MFA if they no longer have the Phone number that they associated their TID with for the Verification code.
Your colleague will need to send your Reseller their TID, request MFA is disabled as their phone number has changed, and their Reseller will be able to contact the relevant Trimble Support team.
All login options will lead to the Sign in, and the Verification step (including License Manager).
https://myprofile.trimble.com/ - is the place where anyone can access their Profile to turn on/turn off MFA, but once it's on and you can't access it, then Trimble will need to intervene.
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Brendon Edge
Geospatial Support Manager
Trimble New Zealand
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Original Message:
Sent: 05-26-2022 04:06
From: Pen Map
Subject: How to remove or change phone number for the two-factor authentication
Dear Trimble Penmap community,
We have a problem where one field worker has set up a two-factor authentication on a user account to Penmap with her personal phone number.
This means that new field workers cannot enter the user with the username and password anymore.
Is there any way to change the phone numer or even remove the two-factor authentication totaly?
Best regards and thank you
Mathias Andreasen
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Pen Map
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