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Issue with zooming in 3D models

  • 1.  Issue with zooming in 3D models

    Posted 05-10-2023 08:30

    Hi!

    I have an issue in my Trimble connect app when viewing 3D models (IFC-file).
    When i zoom in on objects in the app it first goes well but when coming to a certain distance of details the zoom functions slow down, significantly.
    It goes barely closer.

    Has anyone stumbled across the same issue and has solved i properly? 
    Have tried to reinstall and update the application on my iPhone.



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    Montage Team
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  • 2.  RE: Issue with zooming in 3D models

    Posted 05-10-2023 19:05

    I came on this page with the same issue that more and more of my guys are having. For some people it works fine and for some people it does the exact same thing as you mention above. I hope this can get fixed soon.



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    Steele Clifton
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  • 3.  RE: Issue with zooming in 3D models

    Posted 05-10-2023 19:05

    Hi Montage
    We will check this issue on our side and get back. 

    Regards



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    Darshan Rajaram Kamat
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  • 4.  RE: Issue with zooming in 3D models

    Posted 05-11-2023 07:19

    Hi, 

    have the same problem, support said they are working on a fix. Don't know how long it's going to take and for me it started after the last iOS update. 



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    Tobias Steinhardt
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  • 5.  RE: Issue with zooming in 3D models

    Posted 05-16-2023 21:24

    Hi Montage, Steele,
    We have released v2.23 on 15-May-23 . Please try the same . The issue is resolved now. 

    Regards



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    Darshan Rajaram Kamat
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