Thanks for reaching out with more information, we have passed this to the engineering team. We continue to work on optimizing the performance of the image handling and hope you will see an improvement in our next release.
Mark.
Original Message:
Sent: 01-10-2026 13:25
From: Jesse Milton
Subject: Latest TerraFlex for iOS
TerraFlex 2025.33 mostly fixed the problems we were experiencing with uploading photos.
However, over time, the problems have returned: photos sometimes taking up to a minute to process, taking a photo causes the app to crash, and random app crashes. This has been a gradual problem since the update; and reached a critical point to where we could not use the app at all.
Suspecting it may be a network problem or an app cache problem, we restarted the device (iPhone 13 running latest iOS). This solved the problem.
Mark, there may be a problem with the cache or how the app works with the device network. This was NEVER a problem with the previous app version, so I am temporarily ruling it out as a device network problem.
Any thoughts?
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Jesse Milton
Original Message:
Sent: 12-14-2025 15:42
From: Mark Kellaway
Subject: Latest TerraFlex for iOS
Hi All,
We have today (14 December 2025) released TerraFlex 2025.33 for iOS to resolve the image issues experienced by a number of users. Please update to this version before submitting any new information.
Regards,
Mark.
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Mark Kellaway
Original Message:
Sent: 12-12-2025 09:52
From: Tom Harrison
Subject: Latest TerraFlex for iOS
Hi @Jay Riester
Yes please, If you can send the logs from this device along with a description of what's going on we'll look into it
We're already aware and working on the iOS photo Issue but we can check if there's anything else going on
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Tom Harrison
Original Message:
Sent: 12-12-2025 09:43
From: Jay Riester
Subject: Latest TerraFlex for iOS
Mark, we have had customers running iOS 18.x and 26 and the newest TerraFlex app is having Syncing issues and or Crashing of the app issues when on Cell Data and taking photos. No issues Syncing when on WiFi.
I can submit a log file if needed to support.
Thanks,
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Jay Riester
Original Message:
Sent: 12-11-2025 17:07
From: Mark Kellaway
Subject: Latest TerraFlex for iOS
Hi All,
We are testing a fix for this right now. We will provide an update when it is pushed live.
Regards,
Mark.
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Mark Kellaway
Original Message:
Sent: 12-11-2025 07:48
From: Zach Edwards
Subject: Latest TerraFlex for iOS
Mark,
Are you able to provide a rough date for when this issue will be resolved? I am assuming that it'll be a new version posted in the app store, right? I see that .32 was pushed 3 days ago.
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Zach Edwards
Original Message:
Sent: 12-08-2025 15:51
From: Mark Kellaway
Subject: Latest TerraFlex for iOS
Hi Jesse,
Thanks for posting, and I'm sorry to hear you are experiencing problems with the new release. We are aware of the issues you describe and our team is working on this now.
Best regards,
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Mark Kellaway
Original Message:
Sent: 12-08-2025 11:02
From: Jesse Milton
Subject: Latest TerraFlex for iOS
I updated to the latest version, and have found it rather buggy. The biggest problem is that adding a photo to a form often causes the app to freeze up, and worst case the app crashes. Sometimes the photo will load, but it takes at least 5-10 seconds before the app is responsive again. This never happened with the previous app version.
Has anyone experienced this?
System setup:
DA2
iPhone 13 or 17 running latest iOS
TerraFlex version 2025.32
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Jesse Milton
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