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Limited Projects with Trimble Connect Business Account

  • 1.  Limited Projects with Trimble Connect Business Account

    Posted 06-13-2024 07:17

    I have a Business account for Trimble connect, but cannot add another project (currently have 25 projects). Tried signing out and back in with the same results.



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    Mark Pain
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  • 2.  RE: Limited Projects with Trimble Connect Business Account

    Posted 06-13-2024 22:45
    Edited by Darshan Rajaram Kamat 06-13-2024 22:46

    Hi Mark,

    Could you please send details of how you were assigned the Connect Business license - to our Support team (connect-support@trimble.com) . Our team will investigate and get back. 

    Regards



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    Darshan Rajaram Kamat
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  • 3.  RE: Limited Projects with Trimble Connect Business Account

    Posted 06-19-2024 03:07

    Hi Darshan, I have still not been contacted by Trimble connect support teams, despite opening two forms on the link provided and contacting them via Linkedin. Is the normal level of customer service we should expect? I have paid for a licence and have not had the ability to use it for a week now. What can I do to escalate this??



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    Mark Pain
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  • 4.  RE: Limited Projects with Trimble Connect Business Account

    Posted 06-19-2024 03:54

    Hi Mark,

    I am Ankit Sulodia from Trimble Connect Support

    I have tried searching and couldn't find any case in our ticketing system with your email or using the subject of this post

    Could you please confirm the email using which Connect Support was contacted or send us the email again at connect-support@trimble.com

    Thanks,

    Ankit



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    Ankit Sulodia
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  • 5.  RE: Limited Projects with Trimble Connect Business Account

    Posted 06-19-2024 04:09
    Edited by Mark Pain 06-19-2024 04:52
    Hi Ankit,
    Case number is 10690415