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Missing data when uploading full site folders into Works Manager from outside location

  • 1.  Missing data when uploading full site folders into Works Manager from outside location

    Posted 20 days ago
      |   view attached

    In WM, I've now tried the 'Upload Folder' option to try and copy a full site folder onto a device in the 'DEVICE DATA' space.  When I do this, it only wants to copy the folders within the site folder, but not the files inside of them.  For example, I see the DESIGNS and WORK ORDERS folder, and they show the design folders and work order folders within them, but they are empty and contain no files.  Unless there is a significant delay until they get there?  In this scenario I am uploading a site folder from our company server to a particular device in WM.  Anyone else experiencing this?



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    Scott Thomson
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  • 2.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 20 days ago

    I tried this and am getting similar results.  The design folders for me appeared relatively complete.  They contained .DXF and .TTM files like you would expect, stakeout CSV files transferred here as well.  The back ground images folder has the PNG and PGW files.  However there are no .txt or xml files in the main job folder and the works orders appear to be empty.  A few I tried had DXF and CSV files in the output folder and those did not transfer.



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    Skyler Shearer
    GPS manager
    Ghilotti Construction Company
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  • 3.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 19 days ago

    Hello Scott, Skyler, regret inconvenience. There was a bug in a specific scenario, and its fixed now. Can you give another try today and let us know if its working?



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    Vijay Raghunathan
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  • 4.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 18 days ago

    I just tried this.  It seemed to work fine.  I uploaded a job folder to works manager then downloaded and compared it.  It had the same number of files but the file size from the downloaded version was slightly larger.  When I loaded the Job into Siteworks it worked as I would expect.  Thank you for the fix.



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    Skyler Shearer
    GPS manager
    Ghilotti Construction Company
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  • 5.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 18 days ago

    Thank you Vijay.  I tried again with a few different job folders and it worked for me as well.  



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    Scott Thomson
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  • 6.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 18 days ago

    Hi Vijay, one more quick question.  Unless I'm doing something wrong, I can't seem to select multiple folders to upload at the same time.  Is this a limitation for the Device Data uploads, and if so could this be an option in the future?  Thanks.



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    Scott Thomson
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  • 7.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 18 days ago
      |   view attached

    Vijay,  similar issue here, when there are nested folders with subfolders and files in multiple folders, the upload fails.  I've attached an example typical site folder we would upload.



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    Delton Searles
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    Attachment(s)

    zip
    Hecht Home Site.zip   13.97 MB 1 version


  • 8.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 15 days ago

    Hello Delton, thanks for sharing the test folder. We took the content, verified it, and it uploaded fine. We also checked the logs for your upload, and it appears to have gone through. Let us know.



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    Vijay Raghunathan
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  • 9.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 14 days ago

    Verified with what browser?  Support and I have discovered that Chrome and Firefox give errors most of the time, and Edge seems to work mostly, but not always.  Needs to work with ALL browsers.



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    Delton Searles
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  • 10.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 15 days ago

    Scott, Yes, that is a limitation now, you cannot select multiple folders. However as a work around, you can achieve the same by doing this.

    Step 1: Wrap the multiple folders into a single temporary folder

    Step 2: Upload the single folder to WorksManager via the File Explorer 

    Step 3: Use 'Move' feature to unpack the contents, and now delete the temp folder



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    Vijay Raghunathan
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  • 11.  RE: Missing data when uploading full site folders into Works Manager from outside location

    Posted 19 days ago
    Edited by Delton Searles 19 days ago

    My folders don't even show up, even after some time, let alone the files.  @Vijay Raghunathanit's not working!  Fix it!



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    Delton Searles
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