Trimble Connect User Forum

Hi. I have noticed recently that, whilst working within a Trimble Connect (Web) project I will be invariably kicked out and taken to the Sign-In page. This is frustrating as you obviously lose where you are, if you have certain members visible in a view etc.

I have also noticed, that if I have multiple projects open within multiple tabs, certain things will stop working within the project that I am working. I can then see that on another tab it has now gone to the Sign-In page. So it seems as though things stop working correctly when it is deemed that you need to Sign-In again.

Finally, sometimes when I go to the Home Page it will just continuously spin.


I now know that I need to refresh the browser and then my projects will be displayed.

Is anybody else experiencing these issues?

Yes, it works without internet as well.

But you need to use the Trimble for Windows app, not the web version.

It actually works a lot better with the Windows app, highly recommend you to try it.

You can download all the models, then all will open fine.

Hi Petros,

Thanks for the reply. To be honest, I used to use the app all of the time, but now find the features that are 'web only', i.e. dimensioning to bolt centers, the Data Table, the Organizer etc, are highly beneficial. We also use the editable Property Sets, although can see that these seem to be coming over top the app!!!

Cheers,

Mark

You will find that even if you have the desktop version if Trimble Connect installed on your own PC  and you have your own files locally stored then Trimble Connect will stop working at the change of every new day.

you have to constantly log in for this software to work.

Trimble Connect can only be used on projects that have internet. No internet means Trimble Connect won't work.This software will not work in remote areas.

Give it a test. First thing tomorrow morning , turn the internet off and try and run this desktop installed software. Then let me know how it went.

Yes, I have similar issue, but not with the web page version, which I don't really use.

The Trimble for Windows does the same, it kicks you out, what's more frastruating, is even you are logged in, when you use the Topic tool, it will ask you to logg in again, then within the Topic tools, when you try to upload a files, it will ask you to log in again, I don't know it's my security setting or something, shouldn't need to log in multiple time when I am in the app.

Another issue I have is with the latest Trimble for Revit plug-in, it crashes my Revit, I suspect that it's the log in issue as well, it automatically log out after awhile, then while I try to use it say after working on Revit for a while, it will just freeze up, eventually crash Revit. When I just open Revit, and the use it right away with fresh log in, there is no issue at all. 

Can someone from Trimble help us on this please?

Thanks

Same problem.
Its loading for ages, and i need to click back to Projects overview, and then choose the project again for it to snap out of eternal loading circle

I would recommend checking your web browser version and updating if it's behind. I have seen issues with any named-user subscription that uses the web browser to login. It has even affected my Trimble Connect desktop app if Chrome or edge gets behind. For some reason, Chrome and Edge both do not automatically update for me and haven't for over a year at this point.