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New Update - Bug When Creating New Projects

  • 1.  New Update - Bug When Creating New Projects

    Posted 06-16-2022 05:47
    Hi,

    Is anyone having  an issue where Trimble Sync Manager locks up after you create a new project?

    After I force a restart of the program the job has been created but if I dont force the restart it just sits there spinning and you can't click anything.

    I am running  Version 1.5.0.0 and this has occured twice now since yesterday. Have only had the need to create two new projects so I am 0-2.

    Thanks,
    Simon

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    Simon Harding
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  • 2.  RE: New Update - Bug When Creating New Projects

    Posted 06-17-2022 06:19
    Hi Simon,
    Could you please post this in the Mapping and GIS community.  They will be able to help you out. 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
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    Original Message


  • 3.  RE: New Update - Bug When Creating New Projects

    Posted 06-19-2022 14:22

    Hi Simon,

    I have just checked using Trimble Sync Manager 1.5.0.0 and have no issues creating a project.

    If you are still having this issue can you raise a support case through your dealer and supply them with tracelog.txt.

    You'll find this in C:\Users\<user>\AppData\Local\Trimble\Trimble Sync Manager\

    The best community group to post to for future Sync Manager issues would be the Trimble Access and Survey Field Solutions Community

    Regards
    Chay



    ------------------------------
    Chay Froggatt
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    Original Message


  • 4.  RE: New Update - Bug When Creating New Projects

    Posted 06-30-2022 19:31

    Hi Chay,

     

    Thanks for the reply, I just created another one (first time I have had to since posting about it) and have the same issue.

     

    I will do as you suggest below.

     

    Regards,

     

    Simon Harding    I    Survey Manager - Brisbane


    M: 0438 128 177  P: 07 3184 6881  
    15/15 Holt Street, Pinkenba, QLD 4008
    www.minstaffsurvey.com

     

     




    Original Message


  • 5.  RE: New Update - Bug When Creating New Projects

    Posted 07-03-2022 13:44

    Hello Simon,

    We have started to see a few other reports coming in about the project creation issue.

    Whilst we work on a resolution I suggest creating the project in Connect web or by uploading a new project from Trimble Access as a workaround.

    If creating the project in Connect Web, a project Administrator needs to subsequently open the project using Trimble Access or Trimble Sync Manager which will prepare the project to allow job upload. 

    Regards
    Chay



    ------------------------------
    Chay Froggatt
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    Original Message