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Remote access issues

  • 1.  Remote access issues

    Posted 02-12-2026 20:49

    We have a few data collectors that are reporting and synching correctly but when we need to access remotely we are seeing this error. Verified that the device is on and connected to the internet. Has anyone dealt with this before?



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    Colton Parker
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  • 2.  RE: Remote access issues

    Posted 02-12-2026 23:23

    Hi Colton , 

    We have reached out to you via email requesting the account and device details. Kindly share the required information.



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    Abitha Lakshmi
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    Original Message