Updated 20 December 2022.
We have identified the problems causing RTX to fail, and there are two separate issues, one with RTX delivered by satellite, and one with RTX delivered over a network via IP, e.g. cellular.
- RTX over Satellite
This issue has been addressed by our software teams. For non-Field Maps users this should result in a working RTX solution. We plan to release this fix in January 2023.
- RTX over IP
This issue has been identified and addressed. We plan to release a firmware update with this fix in January 2023.
A note for Esri ArcGIS Field Maps users:
Until both issues are resolved Field Maps users will not be able to utilise Trimble RTX.
Any users currently experiencing these issues should contact their Trimble partner for assistance.
Once again we apologise for any inconvenience these issues may have caused.
Regards,
------------------------------
Mark Kellaway
------------------------------
Original Message:
Sent: 12-08-2022 16:15
From: Mark Kellaway
Subject: RTX on the TDC650
Hi everyone,
An update on the RTX issues some users are experiencing with the TDC650. We continue to make progress on a resolution and while we have improvements in test we do not yet have a solution ready to share. We will provide updates in this thread as soon as we have them. Once again we apologise for the inconvenience this causes.
Best Regards,
------------------------------
Mark Kellaway
------------------------------