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Service Notice: Penmap Cloud Processing Delay

  • 1.  Service Notice: Penmap Cloud Processing Delay

    Posted 20 days ago

    Dear Penmap users,

    We are currently experiencing technical issues with our Penmap Processor Cloud environment, which began yesterday.

    Although our team is actively working on a resolution, restoring full access to the Penmap Project Manager is taking longer than expected.
    We are prioritizing this fix to get everything back online as quickly as possible.

    We sincerely apologize for the inconvenience and appreciate your patience.

    Best regards,
    Thomas



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    Thomas Schucker
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  • 2.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 20 days ago
    Edited by Thomas Schucker 20 days ago

    Dear Penmap users,

    As a temporary workaround, we have released a new version of Penmap Project Manager (v10.9.0.1645), which is now available via the Trimble Installation Manager (TIM).

    How to resolve project & deliverable issues:

    1. Download the Trimble Installation Manager if it is not yet on your machine already.

    2. Run Trimble Installation Manager

    3. Select and install the latest release of Penmap Project Manager (v10.9.0.1645).

    4. Once updated, you will be able to create projects and download deliverables again.

    Note: Direct exports from Penmap for Android are still temporarily unavailable.

    Our team remains fully focused on restoring total functionality as quickly as possible.

    Thank you for your continued patience, and we apologize for the disruption to your workflow.

    Best regards,

    Thomas



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    Thomas Schucker
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  • 3.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 15 days ago

    Dear Penmap Users,

    We have resolved the connection issue with the Trimble Cloud Environment and released new versions of Penmap for Android and Penmap Project Manager.

    Penmap Project Manager (v10.9.0.1646)

    • How to update: Download via the Trimble Installation Manager (TIM) for Windows.

    • What's fixed: Resolves cloud connection issues by supporting the updated cloud authentication process.

    • Action required: If you previously updated to version 10.9.0.1645, please update to this new version.

    Penmap for Android (v11.9.0.2634)

    • How to update: Download via the Trimble Installation Manager (TIM) for Android.

    • What's fixed: Supports the updated cloud authentication process and restores direct exports from the device.

    • Action required: If you do not trigger exports directly from your Android device, you may continue using your current version without updating.


    Thank you for your patience while we resolved this. We apologize for the disruption to your workflow.


    Best regards,
    Thomas



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    Thomas Schucker
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    Original Message


  • 4.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 13 days ago

    Dear Thomas,

    Thank you for the updates.

    However, we are still facing some issues. When we export the data as a GNSS Report from the Penmap application, the Latitude, Longitude, and Ellipsoidal Height fields are showing as zero values.

    Could you please check and advise on the possible cause of this issue and the required steps to resolve it?

    Thank you for your support.

    Best regards,
    Nithin



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    Nithin Philip
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    Original Message


  • 5.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 13 days ago

    Nithin,

    I would try reuploading from android PMA up to cloud. Then retry the gnss report after. You may even have to logout and back in.



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    Zach Edwards
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    Original Message


  • 6.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 13 days ago

    Dear Nithin Philip,

    thanks for making us aware of the issue.
    We were able to recreate your issue.
    We're working on it and will keep you posted.

    Kind regards
    Patrik



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    Patrik Stahlhut
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    Original Message


  • 7.  RE: Service Notice: Penmap Cloud Processing Delay

    Posted 13 days ago

    Dear Nithin,

    we where able to fix the issue on the cloud export.

    Now you should get lat, long and ell. height again when creating the GNSS Report.
    Just do run the export again.

    Thank you for your patience while we resolved this.
    We apologize for the disruption to your workflow.


    Best regards,
    Thomas



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    Thomas Schucker
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    Original Message