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Snapping not work hence all tool are not working in web App

  • 1.  Snapping not work hence all tool are not working in web App

    Posted 08-24-2021 23:05

    hi,

    all tool relying on the snaping tool isnt working. witch is almost all of them:( 

    ihave only tested in chrome since the 3d veiwer wont open in the other browsers i have installed IE and edge. im running chorme Version 92.0.4515.107 (Official Build) (64-bit). i suspect its an UX issue that the snapping toggles dont return correct or any value to the tool or ist a browser issue:)

    anyone else experiencing this issue and if its a know issue any status on a fix?

    ​@Jari Juntunen @Laura Cook @Øyvind Svaland @Terje Madsen @Ole Christian Eidhammer @Katrin Johannesdottir​​​​​​

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    terje fjellby
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  • 2.  RE: Snapping not work hence all tool are not working in web App

    Posted 08-24-2021 23:15
    Seems to be working fine for me, using Chrome Versjon 92.0.4515.159 (Offisiell delversjon) (64-bit)

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    Terje Madsen
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    Original Message


  • 3.  RE: Snapping not work hence all tool are not working in web App

    Posted 08-25-2021 01:31
    Hello Terje
    Works fine in my Chrome, but I have a newer one:
    Google Chrome is up to date
    Version 92.0.4515.159 (Official Build) (64-bit)
    ---
    Ole Chr. Eidhammer


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    Ole Christian Eidhammer
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    Original Message


  • 4.  RE: Snapping not work hence all tool are not working in web App

    Posted 08-25-2021 04:27
    Hello Terje,

    We were able to reproduce the issue: It happens with the Google Chrome when the Zoom setting in the browser settings is not exactly 100%:
    image.png
    So for example if the Zoom level is 90% or 110%, the snapping stops working in Chrome. The workaround is to set the zoom level to 100%.
    We are working on fixing the issue.

    Best regards,
    Jari

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    Jari Juntunen
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    Original Message


  • 5.  RE: Snapping not work hence all tool are not working in web App

    Posted 08-25-2021 05:20
    That did the trick:) guess i have to invest in glasses then:)

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    terje fjellby
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    Original Message


  • 6.  RE: Snapping not work hence all tool are not working in web App

    Posted 11-22-2023 08:39

    If snapping isn't functioning in the web app, check browser compatibility, ensure JavaScript is enabled, and clear cache. Explore browser extensions or plugins causing conflicts. Consider updating the browser or contacting support for the web app to troubleshoot and resolve the snapping issue, restoring full tool functionality.



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    sagma khan
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    Original Message