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Terraflex Forms Not Syncing with Trimble Connect

  • 1.  Terraflex Forms Not Syncing with Trimble Connect

    Posted 06-16-2022 02:08
    Hello,

    I have a 5 Terraflex Forms that I'm trying to sync from a TDC-150 to the Trimble Connect Cloud, but I keep getting and error message: "Cannot connect to server. Please check your Internet connection. Some images could not be sent."  The unit is connected to the internet and have tried syncing via cellular signal and WIFI, but still get the same error message.  The project has approximately 20 additional forms that were collected during a two-day with images and all of those forms successfully synched.  Any suggestion on how I can fix this issue and get the 5 forms to sync?  Thanks in advance for your help.

    Luis Mercado

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    Luis Mercado
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  • 2.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 06-23-2022 07:44
    Hi Luis,

    I will reach out to you directly.
    Thanks for letting us know of your issue and we well work to resolve
    this in a support case.

    Regards,
    Adam
    Trimble Geospatial Support

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    Adam Wright
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  • 3.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 10-22-2023 09:56

    Can you reach out to me directly too please.  Same issue.  
    Comes up with:

    SYNC
    The server returned an error: 404



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    Alistair Verth
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    Original Message


  • 4.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 10-22-2023 09:56

    I get the same issue.

    comes up with:

    SYNC

    The server returned an error: 404



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    Alistair Verth
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    Original Message


  • 5.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 10-22-2023 14:00

    Interesting. So I collected some data on October 20th (Friday) in the afternoon in the US. I synced the data late afternoon and it said complete on my iOS device (paired with a DA2). I do not see my data up on the map workspace within Trimble Connect. I will check with the Trimble Geospatial support team and see what's going on there. There was a service interruption on the Trimble Connect North America server on 10/21/2023 at 2:22pm UTC but it was resolved at 2:33pm UTC. 



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    Zach Edwards
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    Original Message


  • 6.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 10-22-2023 19:52
    TerraFlex Map Workspace Issue


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    Zach Edwards
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    Original Message


  • 7.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 01-22-2024 13:02

    Hi Adam,

    I would like to request assistance. One of our TDC units doesn't Sync. Gives me the message "The server is currently offline for maintenance. Please try again later. (500).

    Could you help?

    Thanks,

    Tigran



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    Tigran Tadevosyan
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    Original Message


  • 8.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 03-05-2024 19:26

    I'm having the same issue and receiving the same error message: "Cannot connect to server. Please check your Internet connection. Some images could not be sent." I cannot sync 217 forms collected over two days. Any help would be greatly appreciated.

    Thanks.

     



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    Steven Mack
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  • 9.  RE: Terraflex Forms Not Syncing with Trimble Connect

    Posted 03-05-2024 19:47

    Steven,

    Here are some things to try. First, make sure that you have NO draft forms in your list of forms (features) on the app. If you do, open them and submit/save them, as ANY draft forms will keep TerraFlex from syncing any forms until those drafts are saved. Second, make sure that you try a different wifi source rather than the one you are on. Third, be sure to be on the latest version of TerraFlex, as there was a release this week. Fourth, if you are using Tasks/ToDos, it could be hung up on that. Finally, logout and log back in. If that doesn't solve it, be sure to send a log file from TerraFlex to your distributor to work with Trimble on a support ticket. 



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    Zach Edwards
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    Original Message