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ToDo fail to create while in a calls in Dynamics 365 Remote Assist on HoloLens 2 (XR10)

  • 1.  ToDo fail to create while in a calls in Dynamics 365 Remote Assist on HoloLens 2 (XR10)

    Posted 10-25-2022 05:55

    Hi,

    I noticed that whenever I'm in a calls in Dynamics 365 Remote Assist on HoloLens 2 (XR10), ToDo creation unexpectedly unable, didn't proceed, hang up or mostly fail to create.
    Initially thought it was just taking long to process, tried to wait (almost an hour) but seems no happening goin on.

    Anyone who got this too?

    PS.
    Tried to end the calls, I was able to create ToDo with ease and in an instant.



    ------------------------------
    Regards,
    Marvin Garcia
    ------------------------------


  • 2.  RE: ToDo fail to create while in a calls in Dynamics 365 Remote Assist on HoloLens 2 (XR10)

    Posted 10-26-2022 21:12
    The objective that I would like to explore is for remote digital Temporary Occupation Permit (TOP) Inspection. A real-time remote communication between Inspector (office) and site staff (XR10 device operator) via the Common Data Environment (Trimble Connect) platform to streamline off-site workflow and facilitate on-site inspection process.

    Do we have something similar to a communication session workflow with just one device (presenter) and the rest are just an audience without the device (attendees)?


    PS.
    I am well aware of the Remote / Co-Located Collaboration functionality. Hence, this collaboration workflow is meant between two or more hololens devices.

    ------------------------------
    Marvin Garcia
    ------------------------------



  • 3.  RE: ToDo fail to create while in a calls in Dynamics 365 Remote Assist on HoloLens 2 (XR10)

    Posted 10-26-2022 21:27
    Hi Marvin,

    Could you please reach out to ftgsupport@trimble.com regarding your queries. 


    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message