Trimble Connect User Forum

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon
------------------------------

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen
------------------------------

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

------------------------------
Jari Juntunen
------------------------------

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

is this fixed in version 1.17.1?

------------------------------
Yves van Loon
------------------------------

Original Message:
Sent: 01-12-2023 03:28
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Our development team continues to analyze the issue and our target is to release a fix as a patch version as soon as possible.

Meanwhile, the issue analysis has revealed that in some cases the crash is related to displaying the grids. So a potential workaround is to temporarily hide grids by clicking the button in the toolbar in the left side of the 3D view area:

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Yes, the issue is fixed in TC for Windows 1.17.1 which was released today. See release note here.

Jari

------------------------------
Jari Juntunen
------------------------------

Original Message:
Sent: 01-20-2023 05:21
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

is this fixed in version 1.17.1?

------------------------------
Yves van Loon

Original Message:
Sent: 01-12-2023 03:28
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Our development team continues to analyze the issue and our target is to release a fix as a patch version as soon as possible.

Meanwhile, the issue analysis has revealed that in some cases the crash is related to displaying the grids. So a potential workaround is to temporarily hide grids by clicking the button in the toolbar in the left side of the 3D view area:

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

I cannot even get my Connect for Desktop to launch after installing this update.

------------------------------
Scott Edgar
------------------------------

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Hi
Anyone solved this issues? I cannot lunch my desktop app, cannot sign in by browser and cannot sync by Connect sync. Still the same issue. How to fix this?
I waste my time to try re logout. I cannot even find older version to back to previous app. It's so frustrating...  




------------------------------
Karol Szczotka
------------------------------

Original Message:
Sent: 01-12-2023 08:05
From: Scott Edgar
Subject: Trimble Connect 1.17.0.408

I cannot even get my Connect for Desktop to launch after installing this update.

------------------------------
Scott Edgar

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Hello Karol,

The issue that you are describing is not related to the problem that was discussed and clarified in this thread. Our team will need more details to investigate. Could you reach out to our support team (connect-support@trimble.com) so that they can help you troubleshoot the issue?

Jari

------------------------------
Jari Juntunen
------------------------------

Original Message:
Sent: 01-23-2023 15:37
From: Karol Szczotka
Subject: Trimble Connect 1.17.0.408

Hi
Anyone solved this issues? I cannot lunch my desktop app, cannot sign in by browser and cannot sync by Connect sync. Still the same issue. How to fix this?
I waste my time to try re logout. I cannot even find older version to back to previous app. It's so frustrating...  




------------------------------
Karol Szczotka

Original Message:
Sent: 01-12-2023 08:05
From: Scott Edgar
Subject: Trimble Connect 1.17.0.408

I cannot even get my Connect for Desktop to launch after installing this update.

------------------------------
Scott Edgar

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------

Hello Jari
Sorry for the inconvenience.
We have checked this problem and the solution was in our router. We had to do a hard reset and now there is no problem to connect to Trimble servers.

I do not know why the problem occurred but we fixed it.

------------------------------
Karol Szczotka
------------------------------

Original Message:
Sent: 01-25-2023 06:20
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Hello Karol,

The issue that you are describing is not related to the problem that was discussed and clarified in this thread. Our team will need more details to investigate. Could you reach out to our support team (connect-support@trimble.com) so that they can help you troubleshoot the issue?

Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-23-2023 15:37
From: Karol Szczotka
Subject: Trimble Connect 1.17.0.408

Hi
Anyone solved this issues? I cannot lunch my desktop app, cannot sign in by browser and cannot sync by Connect sync. Still the same issue. How to fix this?
I waste my time to try re logout. I cannot even find older version to back to previous app. It's so frustrating...  




------------------------------
Karol Szczotka

Original Message:
Sent: 01-12-2023 08:05
From: Scott Edgar
Subject: Trimble Connect 1.17.0.408

I cannot even get my Connect for Desktop to launch after installing this update.

------------------------------
Scott Edgar

Original Message:
Sent: 01-11-2023 08:13
From: Jari Juntunen
Subject: Trimble Connect 1.17.0.408

Thank you for the report.

Our development team is investigating the issue currently.

Kind regards,
Jari

------------------------------
Jari Juntunen

Original Message:
Sent: 01-11-2023 07:43
From: Yves van Loon
Subject: Trimble Connect 1.17.0.408

Same here, TC-Desktop crashes on zooming, panning and rotating, it happens on different models, different users, different hardware configs.


------------------------------
Yves van Loon

Original Message:
Sent: 01-11-2023 01:42
From: Roger Gore
Subject: Trimble Connect 1.17.0.408

A lot of our users are seeing Trimble Connect latest version 1.17.0.408 crashing with the following event details logged

Faulting application name: TrimbleConnect.exe, version: 1.17.0.408, time stamp: 0x639addcf
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process ID: 0x5eec
Faulting application start time: 0x01d92595e6141725
Faulting application path: C:\Program Files\Trimble\Trimble Connect\TrimbleConnect.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44c7e46c-4db4-4f2a-a26f-677d8b0a8234
Faulting package full name:
Faulting package-relative application ID:

I have installed this version and have replicated the problem, which seems to be triggered by loading / unloading a model i.e. changing a models visibility using the eyeball icon. I vcant say if this is the only thing that triggers the crash as other users are reporting that it is happening when they are just rotating or zooming in and out of a model view

------------------------------
Roger Gore
------------------------------