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Trimble Connect doesn't work

  • 1.  Trimble Connect doesn't work

    Posted 12-15-2022 06:39
    Trimble Connect still does not seem to be working. After attempting to sign in on the homepage, the webpage becomes frozen on a blank screen (see attached). Is the application still down/ is there anyway to troubleshoot this problem?



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    Arianna Falzone
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  • 2.  RE: Trimble Connect doesn't work

    Posted 12-15-2022 07:02
    Edited by Darshan Rajaram Kamat 12-15-2022 07:02
    Hi Arianna,
    Can you please hard refresh the Browser (Ctrl + F5) . This should resolve the problem. 

    Regards

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    Darshan Rajaram Kamat
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  • 3.  RE: Trimble Connect doesn't work

    Posted 12-15-2022 07:05

    Hi!

    Doesn't work



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    Arianna Falzone
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    Original Message


  • 4.  RE: Trimble Connect doesn't work

    Posted 12-21-2022 09:55
    I was also having the same problem. A hard refresh just reloaded the same blank white page. Was using Firefox, but I tried logging in using Microsoft Edge, and it worked.

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    Sarah Millus
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    Original Message


  • 5.  RE: Trimble Connect doesn't work

    Posted 01-07-2023 11:09
    Thank You Sarah for taking the time to post how you resolved this issue. I would have been in a bad mood all day. I called tech support yesterday because Connect wouldn't let me sign in with my handheld either, but they couldn't immediately help. It did work after a reboot.

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    Joe Dman
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    Original Message


  • 6.  RE: Trimble Connect doesn't work

    Posted 01-01-2023 20:28
    Hi @Arianna Falzone,
    In case you are still facing the issue , could you please take a screen recording , capture the HAR logs and send these to our Support Team (connect-support@trimble.com).

    Regards​

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    Darshan Rajaram Kamat
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    Original Message


  • 7.  RE: Trimble Connect doesn't work

    Posted 01-07-2023 07:54
    Was having the same issues. I did what Sarah did. Works now. Maybe cause Google couldn't get passed that I was running Windows 8.1.

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    Joe Dman
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  • 8.  RE: Trimble Connect doesn't work

    Posted 01-08-2023 09:11
    Arianna or Sarah, Admin too.
    Now when I make corrections in my handheld (TDC100), and sync, the corrections don't show up in my Connect file. I spent two days now trying to figure it out. Is anyone else having these issues?

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    Joe Dman
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  • 9.  RE: Trimble Connect doesn't work

    Posted 01-09-2023 12:28
    Hi Joe,

    I actually didn't have any problems having data show up on the Connect website. But honestly, I consistently have issues with Trimble Connect either not showing data or not being able to download data. I try all the usual solutions - logging out, restarting my handheld, etc. One fix might be your filter settings. Once that was my problem - I had the filter set to a certain date, so my latest data wasn't showing up. You could try that. Otherwise, sometimes the problem seems to be magically fixed after a couple days. But sounds like you've already tried that! Good luck, and hope you're able to find a solution!

    Sarah

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    Sarah Millus
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    Original Message