Trimble Connect User Forum

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi Mark,

Do I get it right that it's happening when some workflow tries to select a lot ot 3D elements? (Organizer is one example that can do this but not the only one.)

I quickly tried it and there is something. Is it similar to what you experienced?

• without having any model loaded in 3D I selected a rule-base group in Organizer => the involved model was loaded and the elements selected.
• changed to a different rule-based group in Organizer => the previous model got unloaded and the other model was supposed to be loaded.

BUT the viewer went out of sync in different ways.

• elements of first model disappeared but their highlighted outline remained there, selection seems to remain from the first model.
• or, the highlighted outline of the new model's elements appeared but not the elements themselves. Selection did change to the now model elements.
• "Reset models" button had no effect.
• Actually I didn't had to use large models, small and very small was enough.

Changing to other rule-based groups made it more confusing, after 4-5 groups I couldn't follow what am I seeing in 3D.

Can I ask you to file a support ticket to Connect? It gives more visibility for the developer teams, support folks will know about it when others report it, etc.

Thank you,
Tibor K

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Have more details. Can happen without Organizer, although that (its rule-based groups that reference different models) is a very easy way to reproduce it.

Steps: load a model; select some elements; unload the model.

Here it goes wrong already, the outline of the selection remains in the viewer and from nopw on the viewer doesn't react to anything. The console log says that "Uncaught TypeError: Cannot read properties of undefined (reading 'byteLength')" happened in WebGLRenderer.js - this might explain why the viewer's internals remains in an unstable (non-working) state.

A workaround is to unselect everything before unloading a model. Of course this is not a good workaround, easy to forget and not easy to figure out when a model unload will happen.

------------------------------
Tibor Kovacs

Original Message:
Sent: 05-16-2025 05:37
From: Tibor Kovacs
Subject: TRIMBLE CONNECT FOR BROWSER CONSTANTLY HANGING

Hi Mark,

Do I get it right that it's happening when some workflow tries to select a lot ot 3D elements? (Organizer is one example that can do this but not the only one.)

I quickly tried it and there is something. Is it similar to what you experienced?

• without having any model loaded in 3D I selected a rule-base group in Organizer => the involved model was loaded and the elements selected.
• changed to a different rule-based group in Organizer => the previous model got unloaded and the other model was supposed to be loaded.

BUT the viewer went out of sync in different ways.

• elements of first model disappeared but their highlighted outline remained there, selection seems to remain from the first model.
• or, the highlighted outline of the new model's elements appeared but not the elements themselves. Selection did change to the now model elements.
• "Reset models" button had no effect.
• Actually I didn't had to use large models, small and very small was enough.

Changing to other rule-based groups made it more confusing, after 4-5 groups I couldn't follow what am I seeing in 3D.

Can I ask you to file a support ticket to Connect? It gives more visibility for the developer teams, support folks will know about it when others report it, etc.

Thank you,
Tibor K

------------------------------
Tibor Kovacs

Original Message:
Sent: 05-15-2025 17:14
From: Mark Andrews
Subject: TRIMBLE CONNECT FOR BROWSER CONSTANTLY HANGING

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi Tibor,

Thanks for the replies, much appreciated.

Within the below screenshot the view is unresponsive. It has frozen while rotating with the members highlighted. What is funny is that I can still select members via the Data Table, and the Selection Toolbar shows 1 member selected.


Even if I turn the model off, the view is now dead and will not change.


If I turn the model back on I get a black screen.


I am also getting this problem when moving around the model with no parts selected. I am constantly crashing within a minute or two.

Just to note that I have never had this problem before yesterday.

------------------------------
Mark Andrews

Original Message:
Sent: 05-16-2025 06:03
From: Tibor Kovacs
Subject: TRIMBLE CONNECT FOR BROWSER CONSTANTLY HANGING

Have more details. Can happen without Organizer, although that (its rule-based groups that reference different models) is a very easy way to reproduce it.

Steps: load a model; select some elements; unload the model.

Here it goes wrong already, the outline of the selection remains in the viewer and from nopw on the viewer doesn't react to anything. The console log says that "Uncaught TypeError: Cannot read properties of undefined (reading 'byteLength')" happened in WebGLRenderer.js - this might explain why the viewer's internals remains in an unstable (non-working) state.

A workaround is to unselect everything before unloading a model. Of course this is not a good workaround, easy to forget and not easy to figure out when a model unload will happen.

------------------------------
Tibor Kovacs

Original Message:
Sent: 05-16-2025 05:37
From: Tibor Kovacs
Subject: TRIMBLE CONNECT FOR BROWSER CONSTANTLY HANGING

Hi Mark,

Do I get it right that it's happening when some workflow tries to select a lot ot 3D elements? (Organizer is one example that can do this but not the only one.)

I quickly tried it and there is something. Is it similar to what you experienced?

• without having any model loaded in 3D I selected a rule-base group in Organizer => the involved model was loaded and the elements selected.
• changed to a different rule-based group in Organizer => the previous model got unloaded and the other model was supposed to be loaded.

BUT the viewer went out of sync in different ways.

• elements of first model disappeared but their highlighted outline remained there, selection seems to remain from the first model.
• or, the highlighted outline of the new model's elements appeared but not the elements themselves. Selection did change to the now model elements.
• "Reset models" button had no effect.
• Actually I didn't had to use large models, small and very small was enough.

Changing to other rule-based groups made it more confusing, after 4-5 groups I couldn't follow what am I seeing in 3D.

Can I ask you to file a support ticket to Connect? It gives more visibility for the developer teams, support folks will know about it when others report it, etc.

Thank you,
Tibor K

------------------------------
Tibor Kovacs

Original Message:
Sent: 05-15-2025 17:14
From: Mark Andrews
Subject: TRIMBLE CONNECT FOR BROWSER CONSTANTLY HANGING

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi Ivo,

I was going to post something similar today, it is very frustrating. I have been trying to work around it by using a combination of the web and desktop version (as we now have the Data Table etc), but it has been hard work.

We open up our Trimble Connect Projects to a lot of other companies, and it is hard to explain issues like this one!

Fingers crossed this gets resolved soon.

Cheers,

Mark

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

We are also experiencing unresponsive views in TC browser since the last 4-5 days. This is a serious issue impacting the daily work of a large group of Users. Status Sharing also does not work properly.  It looks like if your Trimble Connect cloud server is not easily receiving/managing the data. Please advise.

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi All,

Has anyone found a workaround for this issue? For me it seems to be getting worse, to the point where it is pretty much unusable at the moment. I sometimes get the freeze while the initial model is loading, or after first selecting members.

Cheers, Mark

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi All,

Has anyone found a workaround for this issue? For me it seems to be getting worse, to the point where it is pretty much unusable at the moment. I sometimes get the freeze while the initial model is loading, or after first selecting members.

Cheers, Mark

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi Mark,

No proper workaround that I could find unfortunally. The only way to sort of prevent it from happening that I found was to not move the 3D view with objects selected (harder then it sounds, and sometimes just impractical). Waiting a few seconds between selection and moving the view also appears to help, but it was a bit hit and miss, and it does hit users productivity quite a bit.

I really tried to find a way to bring the view back to life without a browser refresh, but to no avail. It is very frustrating.

Hi All,

Has anyone found a workaround for this issue? For me it seems to be getting worse, to the point where it is pretty much unusable at the moment. I sometimes get the freeze while the initial model is loading, or after first selecting members.

Cheers, Mark

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------

Hi Mark,

No proper workaround that I could find unfortunally. The only way to sort of prevent it from happening that I found was to not move the 3D view with objects selected (harder then it sounds, and sometimes just impractical). Waiting a few seconds between selection and moving the view also appears to help, but it was a bit hit and miss, and it does hit users productivity quite a bit.

I really tried to find a way to bring the view back to life without a browser refresh, but to no avail. It is very frustrating.

Hi All,

Has anyone found a workaround for this issue? For me it seems to be getting worse, to the point where it is pretty much unusable at the moment. I sometimes get the freeze while the initial model is loading, or after first selecting members.

Cheers, Mark

Hi,

This problem still persists and is proving to be very detrimental to users. In the current build the software is nearly unusable for us, the 3D view is constantly freezing after selections are done, irrespective of being done via view, data table or extensions. The oly silution is to refresh the browser, which can take time.

Can Trimble address this as a matter of urgency, perhaps consider rescind the latest update until the new features that were released are better QA checked prior to release in Production?

Yes and I reported it to Trimble Connect support too

Hi,

A new version of Trimble Connect for Browser was implemented earlier today (via a refresh in the browser).

Since this, my 3D Viewer is constantly hanging, especially when using the Organizer which highlights all members.

Is anybody else experiencing the same?

I am getting the same in both Edge and Chrome, and have cleared cache etc.

UPDATE The 3D Viewer seems to become non-responsive as soon as multiple members are highlighted in the view.

Cheers,

Mark

------------------------------
Mark Andrews
------------------------------