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Trimble Connect for Windows - Newer versions black screen and hanging

  • 1.  Trimble Connect for Windows - Newer versions black screen and hanging

    Posted 10-25-2024 06:59

    Had to update Trimble connect for windows (1.23.2.558) as previously stopped updating models from Tekla links.

    Now these newer versions keep black screening, hanging, crashing and generally feel much slower. Is this is a known issue in the community?

    I'm constantly jumping between models and having to find specific locations. Web version has not been responsive enough for this work but now the windows version is almost un-usable. 

    Also, stop auto zooming out from the model. Not sure what triggers it, but launching me miles away from the model randomly as I'm looking around is frustrating and a frankly useless function. 



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    Stephen Abbott
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  • 2.  RE: Trimble Connect for Windows - Newer versions black screen and hanging

    Posted 10-28-2024 00:19

    Hi Stephen,

    Same issues in our environments/projects. Even with small and easy files. Any response from Connect Development?



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    Kind regards
    Stefan Kauffeld
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  • 3.  RE: Trimble Connect for Windows - Newer versions black screen and hanging

    Posted 10-28-2024 03:59

    Hi Stephen,

    Could you please send an email to connect-support@trimble.com with a video recording

    Regards,

    Ankit



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    Ankit Sulodia
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