The EU server issue was resolved earlier. I tried loading projects on all servers in Trimble Connect for Browser and they work fine.
Original Message:
Sent: 03-11-2024 09:46
From: Mark Pain
Subject: Trimble Connect slow and problem with measurements
Hi,
All of our team were experiencing similar problems and now cannot even connect to our project folders
------------------------------
Mark Pain
Original Message:
Sent: 03-08-2024 04:45
From: Darshan Rajaram Kamat
Subject: Trimble Connect slow and problem with measurements
Hi @Pekka Siltanen
There was an issue with the EU server . It is now resolved.
Regards
------------------------------
Darshan Rajaram Kamat
Original Message:
Sent: 03-08-2024 02:26
From: Pekka Siltanen
Subject: Trimble Connect slow and problem with measurements
We also have this slowness issue since last week. Now we cannot load models at all.
It took 1.5 mins to get a project list, 6.5 mins to get a model list and model loading stopped after 2 mins with error messages: "File failed to load", "Failed to retrieve clash sets", "Failed to retrieve views"
Using Browser UI with Chrome and Edge, site is Europe.
Please let us know when this is fixed.
------------------------------
Pekka Siltanen
Original Message:
Sent: 02-27-2024 02:07
From: Darshan Rajaram Kamat
Subject: Trimble Connect slow and problem with measurements
Hi Robbe,
Our team is investigating the root cause for this.
cc// @Jari Juntunen
Regards
------------------------------
Darshan Rajaram Kamat
Original Message:
Sent: 02-26-2024 08:57
From: Robbe Verfaille
Subject: Trimble Connect slow and problem with measurements
Hi Darshan,
Same problem here for all our projects. The measure function is not working since friday in the 3D viewer in any webbrowser.
Regards,
------------------------------
Robbe Verfaille
Original Message:
Sent: 02-26-2024 06:49
From: Darshan Rajaram Kamat
Subject: Trimble Connect slow and problem with measurements
Hi Tijs,
Thanks for clarifying. Could you please share the project details (both for Connect for Browser and Windows) to our Support team (connect-support@trimble.com) with any sample model so that we can investigate.
Regards
------------------------------
Darshan Rajaram Kamat
Original Message:
Sent: 02-26-2024 05:44
From: Tijs Van de Moortel
Subject: Trimble Connect slow and problem with measurements
Hi Darshan,
The problem of measurements mainly occurs on Trimble Connect for Browser but i also received notifications of Trimble Connect for Windows from my colleagues.
Het slowness was indeed in 3D Viewer.
Regards
------------------------------
Tijs Van de Moortel
Original Message:
Sent: 02-26-2024 05:31
From: Darshan Rajaram Kamat
Subject: Trimble Connect slow and problem with measurements
Hi Tijs,
Are you referring to Trimble Connect for Browser or any other application (native apps - Mobile , Windows) ?
If its for Trimble Connect for Browser, are you seeing slowness in the 3D Viewer or any other portion ? Could you please let us know.
Regards
------------------------------
Darshan Rajaram Kamat
Original Message:
Sent: 02-26-2024 03:59
From: Tijs Van de Moortel
Subject: Trimble Connect slow and problem with measurements
Hello
Trimble Connect has been working very slowly since Friday.
We also have difficulty with measurements, it does not work in any internet browser.
Is it a general problem? Because we have the same problems with several people in our organization.
Hopefully this can be resolved quickly?
------------------------------
Tijs Van de Moortel
------------------------------