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Trimble Connect Webapp slow loading

  • 1.  Trimble Connect Webapp slow loading

    Posted 08-25-2025 18:11

    Hi,

     

    It takes me more than 30 mins to open the project or even Trimble Connect Web signin page.

    I'm based in Australia and has checked the trimble healthcheck status, there is no issue ATM. This is happening to multiple laptops in multiple locations.

    What can I do to solve this problem?

     

    Kind regards

    Pia Nithi

    Digital Engineering Analyst | Duratec Limited 
    E Pia.Nithi@duratec.com.au
    M 0417 473 401

    Duratec Australia Logo

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  • 2.  RE: Trimble Connect Webapp slow loading

    Posted 08-25-2025 22:57
    Hello,
     
    I also just experienced the same issue (in Japan), but it was resolved by changing the browser or clearing the cache.
    For your reference.
    Kind regards


    ------------------------------
    Genki Endo
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  • 3.  RE: Trimble Connect Webapp slow loading

    Posted 08-26-2025 07:59

    I had this in Chrome but not in MS Edge. Later after a reboot it started to work again also in Chrome



    ------------------------------
    Best Regards,
    T Laine
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  • 4.  RE: Trimble Connect Webapp slow loading

    Posted 08-26-2025 22:13
    Hi All,
    Apologies for the inconvenience caused. We have tried to reproduce the issue at our end, but haven't been able to. 
     
     
    One observation was - upon doing a hard refresh (Control + F5) - the problem didn't re-surface. Please use this as a workaround. 
     
    In case our users continue to face issues, please send HAR file and Browser console logs to our Support team (connect-support@trimble.com). It will help us debug the issue. 
     
    Regards 


    ------------------------------
    Darshan Rajaram Kamat
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    Original Message


  • 5.  RE: Trimble Connect Webapp slow loading

    Posted 08-26-2025 22:20

    Hi team, 

    I find clearing the cache and history works for me. 



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    Pia Nithi
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    Original Message